American University Library is hiring : Web Services Coordinator in Washington

Summary / Objective

The Web Services Coordinator is responsible for the Library website and is the primary resource for developing and supporting end-user interfaces that create or enhance access to library resources and other services. As part of the Library Systems unit, this position oversees and collaborates on integrated web services and evaluation of the user experience as it pertains to the website and discovery service. The incumbent will implement, customize, and integrate web applications for the Library website and other web services platforms. Develops or supports applications to optimize discoverability of third-party research content. Develops systematic processes for website usability testing. Ensures that websites are responsive and accessible. Works with library staff to facilitate, coordinate, and communicate internal changes and developments with the Library website and discovery service. Works closely with external campus partners and stakeholders to ensure that the design, delivery, and operation of web services are optimal and in support of the needs of American University Library.

Essential Functions

• Provides management for the design, development, implementation, and maintenance of the Library website and research portal. Implements, develops, or customizes web applications that will enable users to navigate library resources easily, and integrates and administers access protocols for 3rd party online library resources such as the librarys SpringShare suite of products.
• Conducts user experience testing to gain insights into user behavior and usage data to optimize the user experience with the library website. Collects and evaluates data from users and web analytics to provide the best user experience possible.
• Provides oversight, management, and testing to ensure compliance with web accessibility standards for web installations. Manages the migration and harvesting of content. Chairs the Library Web Advisory Team, working with other relevant stakeholders, and as such supports the web governance structure for the entire Library.
• Serves as the data custodian (governance, identity management) with administrative and / or operational responsibility for the library website. Provides additional systems support for library services such as ILLiad, Ares, and the librarys institutional repository.
• Works as the Content Provider Lead (CPL) for the University Library and is the primary liaison with the Office of Technology (OIT) for the website. Serves as the Librarys representative on the Content Publishers Committee (CPC), which reports to the Web Steering Committee for the University. Collaborates closely with Library units, campus partners, external entities, and vendors to build bridges between the website and other platforms or online services.
• Performs other duties related to Library Systems as needed to accomplish the goals of the department, unit, and library; participates in library committees related to primary job assignment as appropriate.
• Other duties as assigned.

Position Type / Expected Hours of Work

Salary Range

Commensurate with experience.

Required Education and Experience

Preferred Education and Experience

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.

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