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Group Services Manager (Conference Services)

Group Services Manager (Conference Services)

Four Seasons HotelsNew Orleans, LA, US
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Conference Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

What You Will Do

  • Sell and service group and catering events for the hotel.
  • Work cohesively with the Banquet and Food & Beverage team.
  • Drive revenue and exceed goals through upsells in Banquets.
  • Forecast food & beverage events.
  • Provide excellent customer service.
  • Manage and lead follow up on rooms and food & beverage attrition.
  • Build and maintain a strong relationship with clients.
  • Manage all aspects of events.
  • Work closely with all departments.
  • Oversee the execution of event.
  • Maintain budgets.
  • Prepare and distribute event documents.
  • Lead Planning Site Visits.

What You Bring

  • At least 3 years of management experience within Catering or Conference Services.
  • Bachelors Degree in Sales and Marketing, Business or similar discipline.
  • Salesforces / Delphi experience preferred.
  • Proficiency in Microsoft Office Suite.
  • Attention to detail.
  • Exception negotiation and upselling skills.
  • Ability to organize and to proficiently read, write and communicate in English.
  • Basic knowledge in technology including audio and visual equipment.
  • What We Offer

  • Comprehensive learning and development programs.
  • Competitive wages and benefits.
  • Paid Time Off & 9 Paid Holidays.
  • 401(k) Retirement Plan.
  • Exclusive discount and travel programs.
  • Complimentary Employee Meals.
  • Discounted parking.
  • And much more!
  • Schedule & Hours

  • This position is full-time. Candidates must be able to work irregular schedules that cater to the group needs and requirements. This includes mornings, days, evenings, nights, weekends and holidays.
  • Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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    Service Manager • New Orleans, LA, US

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