Customer Service Representative / Inside Sales

Customer Service / Inside Sales Associate

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief : to use the power of business to build a better world.

As Customer Service / Inside Sales Associate with BW Papersystems, you will drive product sales by developing and securing direct sales opportunities while providing comprehensive telephone and on-site support to customers. You will actively generate market interest through various sales activities including lead qualification, prospect outreach, product demonstrations, and maintaining relationships with existing accounts. This role combines sales development responsibilities with customer service duties such as order processing, quote generation, shipment coordination, and warranty support.

Job Responsibilities :

• Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities
• Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing
• Prospect identification and outreach through cold calling, email marketing, and database profiling activities
• Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests
• Take and close customer orders while providing quotes and coordinating shipments
• Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts
• Travel to visit key accounts when required to build relationships and help manage their accounts
• Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors
• Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months

Basic Qualifications and Requirements :

Barry-Wehmiller is an equal opportunity employer. M / F / D / V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and / or skills assessments.