Welcome Desk Associates (Kroc)

Augusta Kroc - Augusta, Ga

This position is responsible for creating exceptional customer service experiences. Primary responsibilities include selling and / or verifying memberships, program registrations, and Kroc merchandise through a POS system as well as providing facility information and tours, answering and routing all incoming calls.

Key responsibilities include :

• Greet and offer assistance to all people as they enter the facility.
• Provide accurate information about membership types, benefits and costs.
• Perform POS transactions, i.e. handle cash, credit cards or checks, make change and operate the kiosk.
• Complete the necessary paperwork for bank deposits at the end of shift.
• Receive and handle incoming calls.
• Ensure visitors and guests adhere to Kroc Center and Membership policies and procedures.

Physical requirements and working conditions include : primary work is attending the front desk with long periods of standing and periodic walking while conducting facility tours. Work is performed in a fast-paced environment and included frequent phone and in person contact with people from diverse backgrounds who at times may be frustrated or confused regarding policies.

Employee benefits include : paid time off, supplemental insurance, Kroc employee membership.

Qualifications include :

Equal Opportunity Employer : Veterans | Disabled