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Desktop Support Specialist

Desktop Support Specialist

ApTaskColumbus, OH, US
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Overview

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call / chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Responsibilities

  • Provide high quality end-user technical support related to enterprise software and hardware.
  • Investigate, diagnose, resolve and recover from hardware / software problems.
  • Document interactions and resolutions in the ticketing system; contribute to improving first-contact resolution.
  • Identify opportunities to streamline or automate support processes.

Qualifications

  • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
  • Experience delivering end-user technical support for enterprise software and hardware.
  • Strong understanding of technology and the ability to apply knowledge to support existing systems.

    • Details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting, Banking, and Financial Services

    • Base pay range : $20.00 / hr - $21.00 / hr

    Pay Rate : $21.00 / hr on w2

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    Desktop Support • Columbus, OH, US