Senior IT Infrastructure Engineer - Development Operations (Silver Spring)

IT Senior Infrastructure Engineer - DevOps

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq : UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter's pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

You are a seasoned IT professional with extensive expertise in DevOps, Infrastructure Operations and a commitment to excellence. Your work ensures seamless integration across diverse systems and platforms, delivering robust and scalable solutions. You possess a deep understanding of the unique needs of data analytics and Operations teams, ensuring that infrastructure services are optimized for performance, reliability, and accessibility. You possess exceptional ability to translate complex requirements into actionable solutions that make you vital to a cross-functional team. Whether it's implementing cutting-edge technologies, refining operational workflows, troubleshooting or driving continuous improvement, you bring precision and creativity to everyday challenges. You prefer to work in an environment that fosters autonomy, mastery, and purpose.

The IT Senior Infrastructure Engineer - DevOps will lead in design, architecture, engineering, implementation, and operations of United Therapeutics' large-scale, highly available, global enterprise infrastructure. This individual will have a passion for solving complex problems, thrive in a diverse global organization, provides an excellent end user experience, explores innovative technologies, and is driven to seek continuous improvement.

Responsibilities

• Participate in efforts to design, build, manage, monitor enterprise infrastructure components & systems in a multi-tiered and highly available framework
• Execute processes to ensure systems and / or solution achieve and maintain validation and / or qualification in accordance with regulations and guidance from the organization
• Participate in efforts to design, build, manage automation, orchestration and standardization solutions for cloud and on premise infrastructure
• Lead the deployment and management of United Therapeutics' next generation Datacenter, cloud and network infrastructure
• Identify, measure, and report on Key Performance Indicators [KPIs] tracking team progress towards agreed upon objectives
• Identify and facilitate opportunities to improve infrastructure time to delivery, standardization, simplification, resiliency, up time, and security
• Streamline and optimize infrastructure processes by designing, building, and maintaining an automation program
• Participate in efforts to ensure end-to-end meaningful monitoring and alerting is established and maintained for all supported workloads and infrastructure
• Identify and facilitate opportunities to migrate legacy platforms and solutions to next generation cloud infrastructure
• Participate in efforts to achieve and maintain Infrastructure Security Operational guidelines, standards, and baselines
• Participate in and accelerate efforts to optimize, right-size, manage, and maintain storage, compute, hypervisor, server, and cloud infrastructure services, systems, and solutions to provide standardized, secure, scalable, and cost-effective technology to the organization
• Recommend, implement, and deliver technology solutions based on analysis, business requirements, and departmental need
• Identify, develop and execute process improvements based upon principals of scale, automation, and orchestration in efforts to ease operation overhead on the team via scripting, orchestration platforms, and / or software defined platforms
• Deploy standard service packages, workloads, and resources on premise and in the cloud
• Document processes and methodologies for test, deployment and maintenance to ensure scalability, security compliance, organizational compliance, consistency and maintainability to decrease delivery time and increase availability
• Recommend and maintain logging, metrics and reporting programs to ensure the health of the environment
• Create and maintain infrastructure documentation for rack elevations, topology, and system / solution configuration
• Create and maintain standard documentation for deployment, maintenance, monitoring and regular operations
• Participate in the monitoring and operations of United Therapeutics' Cloud and on-premises services and systems
• Participate in delivery of Infrastructure Incident, Problem, Change, and Knowledge management services to the organization
• Work with Managed Service Providers [MSPs] to assist with operations of the enterprise infrastructure
• Troubleshoot complex data infrastructure problems associated with corporate applications, database, and software facilities sitting atop managed storage, compute, and networks
• Assist the organization with troubleshooting complex problems sitting atop business owned managed services, Software as a Service [SaaS], Infrastructure as a Service [IaaS], and Platform as a Service [PaaS] solutions
• Work with security response teams during security incidents and participate in site security audits
• Participate in Performance & Capacity Management exercises
• Participation in on-call escalation (evening, weekends, holidays) on a rotational basis
• Participation in Change Manager Role on a rotational basis
• Excellent written & verbal communication skills to effectively convey technical concepts to the business
• Keeping abreast of current & future technologies, evaluating and recommending for potential benefits
• Facilitate and participate in cross team projects to ensure compliance of new systems with all mandatory legal, regulatory and security policy requirements

Minimum Requirements