Director of Product Support (Boston)
Gardner Resources Consulting, LLCBoston, MA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionCertified Information Technology Professional (CITP) preferred. Certified Systems Engineering Professional (CSEP) preferred Assesses technology systems and reviews response times and resolution rates to determine the health of system infrastructure and functionality across the organization. Assists in the management of training and development and broadens key skills of the systems support team through cross-training, certifications, and technology programs. Coaches the systems support team on strategic ways to improve response times, reduce manual effort, and enhance productivity. Conducts complex evaluations to determine the systems support team's ability to meet goals and deadlines, and handle technology-based incidents. Confers with vendors and service providers to identify technology that supports the requirements for organizational systems. Delivers internal communications to share information on gaps or breakdowns in system infrastructure that may impact the timely resolution of issues. Designs an internal evaluation system to assess the effectiveness of budget allocation and resource management for systems support activities. Determines effective ways to measure satisfaction levels of end-users and stakeholders who rely on the systems supported by the organization. Provides guidance, support, and mentorship to team members by assisting with training initiatives, knowledge sharing, and performance evaluations to develop and enhance the skills and competencies of the team.
Our client is seeking a Director of Technology to lead their healthcare Production Support Team.
Must Haves :
- 15+ years of healthcare leadership IT work experience in operational transformation for larger scale transactions as well as a fast-paced environment
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Exposure to Cloud, Automation, IT operation modernization
- Proven experience in service delivery and monitoring for large portfolios
- Experience in building blueprint models in operations
- Adept at business intelligence
- Adept at collaboration and teamwork
- Mastery of problem solving and decision-making skills
- Mastery of growth mindset (agility and developing yourself and others) skills
Nice to Haves :
What you will do :
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Director Of Product • Boston, MA, US
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