Customer Experience Assistant, Sales

Customer Experience Assistant, Sales - Miami

Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Miami showroom.

The targeted budget for this position is $20 / hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities

• Sales & Customer Service : Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

What You Have

Bonus Points if You Have

What We Offer

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including :

How to Apply & What to Expect

Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are hard-working team players that welcome challenges and rise to any occasion. We celebrate each other and foster collaboration through frequent team events and cross-departmental meetings. We are a fast-growing e-commerce jeweler seeking bright and passionate people who are excited to make an impact from day one and grow with the company.

Brilliant Earth is committed to diversity and inclusion in our hiring process. We provide equal employment opportunities and a work environment free of harassment or discrimination.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

J-18808-Ljbffr