Senior Manager of Contact Center OperationsVirtualVocations • Chattanooga, Tennessee, United States
Senior Manager of Contact Center Operations
VirtualVocations • Chattanooga, Tennessee, United States
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A company is looking for a Senior Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Oversee daily execution of sales and service teams, ensuring alignment on priorities and strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads, holding them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
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Contact Center Manager • Chattanooga, Tennessee, United States
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