Talent.com
PRO Services Specialist

PRO Services Specialist

Floor & Decor HoldingsBurlingame, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

PRO Services Representative

$18.50 - $26.50

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decors PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&Ds benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note :

    Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    serp_jobs.job_alerts.create_a_job

    Service Specialist • Burlingame, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Helpdesk Specialist

    Helpdesk Specialist

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.Key Responsibilities Serve as the first point of contact for computer hardware,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Sr. Product Specialist

    Sr. Product Specialist

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Support Model N regulatory modules and participate in implementation activities Design, develop, and execute test scripts, conducting various testing phases and documenting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Product Support Specialist

    Product Support Specialist

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Support Specialist.Key Responsibilities Provide phone and ticketing case support for FACTS products / services Collaborate with internal teams to proactively add...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Specialist

    Client Services Specialist

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Representative who will support the Sales and Operations teams by managing client case assignments and communications. Key Responsibilities Accurately en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Professional Services Engineer

    Professional Services Engineer

    VirtualVocationsOakland, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Professional Services Engineer, Zend.Key Responsibilities Act as a subject matter expert in specific technologies, products, or services Work directly with enterprise ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Agile Specialist

    Agile Specialist

    VirtualVocationsSan Francisco, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an Agile Specialist (Remote in US).Key Responsibilities Facilitate Agile ceremonies and lead continuous planning for supported teams Track project milestones and depende...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    EN / VR Payment QA Specialist

    EN / VR Payment QA Specialist

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an EN / VR Payment Specialist - Quality Assurance (QA).Key Responsibilities Perform detailed reviews and quality assurance checks on EN / VR payment and eligibility transacti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    AMS360 Support Specialist

    AMS360 Support Specialist

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Specialist

    Program Specialist

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Specialist to support the delivery of energy efficiency programs.Key Responsibilities Oversee project execution and communication between teams to ensure timely...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Project Specialist for Legal Services

    Project Specialist for Legal Services

    VirtualVocationsHayward, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Project Specialist.Key Responsibilities Fields email inquiries from claimants Reviews and codes documents in actual or potential legal proceedings Rec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Client Access Specialist

    Client Access Specialist

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Access Specialist to drive client engagement and growth in a remote setting.Key Responsibilities Handle inbound and outbound inquiries via phone, text, and email...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Payment Applications Specialist

    Payment Applications Specialist

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Payment Applications Specialist responsible for resolving payment posting issues and ensuring accurate application of payments to patient accounts.Key Responsibilities ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Contract Implementation Specialist

    Contract Implementation Specialist

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contract Implementation Specialist to support the Associate Contract Specialists on the Contract Implementation team. Key Responsibilities Manage the intake of Contract ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Technical Product Support Specialist

    Technical Product Support Specialist

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Product Support Specialist.Key Responsibilities Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware Dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Data Services Specialist

    Data Services Specialist

    VirtualVocationsSan Francisco, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Data Services Generalist to support customer data needs across the lifecycle, focusing on both new customer implementations and ongoing data services.Key Responsibilities...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Implementations Specialist

    Implementations Specialist

    VirtualVocationsFremont, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an Implementations Specialist US-East (SaaS B2B Finance Data).Key Responsibilities Serve as the primary contact for new customers, guiding them through data-intensive imp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Solution Specialist

    Solution Specialist

    VirtualVocationsSan Jose, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solution Specialist (RCM).Key Responsibilities Establish deep subject matter expertise in specific solution areas Partner with Sales teams to drive deals through produ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Professional Services Consultant

    Professional Services Consultant

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Professional Services Consultant.Key Responsibilities Implement and operate products ensuring alignment with best practices and solution designs Empower customers to f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Management Specialist

    Program Management Specialist

    VirtualVocationsConcord, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Management Specialist to support customer accounts and resolve service-related issues. Key Responsibilities Reviews rates, tracks shipments and updates customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CDP Solutions Specialist

    CDP Solutions Specialist

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a CDP Solutions Specialist.Key Responsibilities Build and optimize audience segments, automation workflows, and campaign triggers for omni-channel engagement Collaborate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day