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Sales Representative

Sales Representative

L-Soft international, Inc.Bethesda, MD, US
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Job Description

Job Description

L-Soft is a pioneer in asynchronous digital communications, connecting organizations, groups, and individuals with shared interests across the globe. Join our international company and play a pivotal role in shaping the future of email communications. We’re seeking an organized, helpful, and ambitious Sales Representative to manage existing customer relationships, renew maintenance and support agreements, handle sales administration, and drive customer satisfaction and growth through digital interactions.

The following includes essential duties and responsibilities.

  • Customer Relationship Management :

Proactively engage with existing customers throughout the sales cycle via various channels (email, calls, online meetings).

  • Maintain a schedule of customer renewals and establish proactive contacts for upselling add-on products and services that benefit customers.
  • Develop and maintain strong relationships with purchasing contacts by updating them on the latest services, tech tips, and other email resources.
  • Renewals and Maintenance :

    • Keep support and maintenance services up to date and renewed for customers.

  • Quote prices and handle all required sales administration for orders obtained.
  • Follow up and promptly close customer renewals and other purchases.
  • Contact customers without support and maintenance to bring them up to date with their licensed products.
  • Sales Support and Service :

    • Enter client data and other sales-related information into company databases (Oracle), ensuring data accuracy and contact updates.

  • Coordinate with the Sales and Support team to ensure an overall positive customer experience.
  • Reporting and Goal Achievement :

    • Report monthly on goal achievements related to proactive customer contacts for add-on products.

  • Collections :

    • Contact customers via email or phone to collect past-due accounts; escalate when necessary.

  • Drive new business growth
  • Conduct proactive outreach to identify and engage potential customers through various channels, including email campaigns, cold calling, and social selling
  • Drive new business growth by effectively communicating the value proposition of L-soft offerings and closing deals
  • Manage and prioritize a pipeline of sales opportunities, ensuring timely follow-ups and accurate tracking of progress

    • Other duties may be assigned.

    This role offers an exciting opportunity to contribute to our customers' success with the LISTSERV® communication platform. As a Sales Representative, you'll focus on customer satisfaction, retention, and growth. If you excel in customer management, organization, attention to detail, and communication, and thrive in an ever-evolving email technology landscape, we encourage you to apply and join our international team.

    Qualifications :

  • More than 1 year of sales experience, preferably in the IT services industry
  • Strong prospecting, discovery, and strong presentation skills
  • Fluency in English with Strong verbal and written communication skills
  • Solutions-oriented mindset with a focus on delivering exceptional customer experiences
  • Collaborative team player with a track record of achieving sales targets
  • Tech-savvy with a passion for innovative technology solutions
  • Self-reliant, adaptable, and decisive with the ability to thrive in a dynamic environment

    • Ability to articulate technical and business value propositions effectively via phone and email

    Personal skills :

    Driven; able to set and meet goals; organized; “can do” attitude; self-starter, able to manage multiple priorities simultaneously.

    Why work for us?

    L-Soft is not like most companies. Employees are given an office, no cubes! We prioritize a good work-life balance. Most importantly, our employees are given independence to work creatively. Working for a small company means you will work collaboratively with multiple departments and get to learn all of the ins and outs of the industry.

    Compensation

  • Health, life, LTD, vision, and dental insurance at an affordable monthly rate
  • Roth or traditional 401(k) with employer matching
  • Salary : $35,000 - $60,000 yearly plus commission
  • Metro Smart Benefits program option
  • Free high-standard on-premise gym.
  • Free parking

    • What do we do?

    L-Soft's founder and CEO, Eric Thomas, created the program LISTSERV in 1986. LISTSERV was the first program to network communities through the internet, making it the original social network. Eric is still at the helm of our company guiding LISTSERV forward. We attract clients with global influence, such as Microsoft, The United Nations and Harvard University.

    To apply, submit your cover letter and resume to jobs@lsoft.com or apply through ZipRecruiter. To find out more about our company, visit our website at lsoft.com.

    Company Description

    Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.

    The company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.

    Today L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner / CNN, Dow Jones / The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.

    L-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in

    Company Description

    Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.\r\n\r\nThe company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.\r\n\r\nToday L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner / CNN, Dow Jones / The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.\r\n\r\nL-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in

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    Sales Representative • Bethesda, MD, US