FLEX Senior Manager, Change Management, Communications, Digital Technology Transformation, CALA

Senior Manager, Change Management And Communications

This role is a key member of the Business Transformation Office (BTO) and the Caribbean and Latin America (CALA) Digital + Technology Transformation team. The position is responsible for planning and executing the day-to-day change management and communications activities for the CALA Continent above property and property associates impacted by Marriott's Digital + Technology Transformation (DTT). The primary focus of the Transformation Office over the next few years will be on designing the user experience and delivering DTT. DTT is a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company.

The Transformation Office was established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role will build upon our existing DTT change management and communications strategies to create and execute the change management and communications plans and related deliverables for on-property associates throughout the program's deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire DTT Program including (but not limited to) Global Change Management, Communications, Deployment, XD + Business Process Design, Learning, CALA Continent stakeholders and Testing Teams.

Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

Key responsibilities include :

• DTT Stakeholder Engagement Plan and Execution : Partners with the Senior Director and the global Communications team to develop a comprehensive stakeholder engagement plan for CALA and drives the execution of the plan with key stakeholders.
• DTT Change Management Plan + Execution : Partners with the Senior Director and global Change Management to develop the change management plan for impacted associates. Drives engagement of continent subject matter experts during change impact assessments. Partners with global Change Management to execute the plan and related deliverables to drive the required behavior change and shift to desired behavior. Partners closely with the Business Process, Deployment and L+D teams.
• DTT Recognition Plan : Executes the recognition plan for highlighting quick wins along the journey and ultimately the right behavior adoption. The plan may include gamification, celebratory events, competitions, awards, and / or new supporting tools.
• DTT Change Management Measurement + Analytics : Directs the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.).

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