Carrier Sales Manager

Operations Manager

The Operations Manager is responsible for generating profitable capacity by effectively managing carrier relationships, sales resources and a high-volume capacity team. This role involves developing sales strategies, negotiating rates, lane development and overseeing the booking and tracking of shipments while ensuring customer satisfaction and retention. The manager will seek out and target new carriers, initiate action plans to secure profitable capacity, and inspire team members to align with the company's vision and goals.

Operations Manager responsibilities and essential job functions include, but are not limited to the following :

• Manage daily operations, including leading and developing a team focused on daily freight coverage, carrier relationships, and long-term capacity development.
• Set daily / weekly performance goals and KPIs, ensuring reps hit coverage, margin, and carrier retention targets.
• Drive strategy, negotiation, and execution of carrier sourcing to support aggressive customer growth.
• Drive process efficiency and tech adoption to streamline sourcing, coverage, and relationship management.
• Provide business solutions for customers, and ensure customer and carrier issues are addressed promptly in order to generate positive customer satisfaction.
• Act as the voice of carriers internally, partnering closely with pricing, customer sales, and sourcing teams to strengthen network performance.
• Develop and execute strategies for mode and lane growth, especially in underserved or high-margin markets (reefer, flatbed, intermodal, etc.).
• Promote team growth, actively participate in the hiring process, training and coaching.
• Proactively address team concerns and conflicts; Address difficult personnel issues, including performance discussions and disciplinary actions.
• Work after hours as needed, responding to team and customer needs at all times.
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities :