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Kennel Technician
Kennel TechnicianHugeback Kennels Daycare And Spa LL • Rockwall, TX, US
Kennel Technician

Kennel Technician

Hugeback Kennels Daycare And Spa LL • Rockwall, TX, US
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Job Description

Job Description

Benefits :

  • Free uniforms
  • Opportunity for advancement
  • Employee discounts
  • Flexible schedule

Receptionist / Kennel Technician

Front & Back Office

The Dog House (TDH) kennel technician / reception is the first point of contact for clients and employees. The dual role is responsible for the Front Desk and Kennel Technician responsibilities.

Duties and Responsibilities :

Receptionist :

  • Creates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees
  • Becomes proficient in TDH Pet Exec software to include the following tasks :

    • Creates new client profiles

  • Updates client information when needed :

    • Contact information

  • Emergency Contact
  • Credit Card on file
  • Primary Veterinarian
  • Vaccination records for each client pet and ensures they are up to date prior to confirming any reservation
  • Ensures all clients have completed the Customer agreement form
  • Completes client check in and check out

    • Takes complete inventory of client / pet items left with the dog house in Pet Exec to print on the run card

  • Documents each pets health / behavioral concerns including incidents occurring during the boarding stay or while attending daycare, grooming services
  • Documents feeding instructions provided by client
  • Solicits and adds services to boarding reservations
  • Creates / prints reports i.e., Services for next day, Med Charts, doggy day care report card
  • Creates wellness charts for incoming boarding reservations
  • Creates paper collars for incoming reservations
  • Communicates with clients in a professional manner over the phone, via text, email, answering all questions related to services, pricing, discounts, etc.
  • Takes customer complaints or issues and pass them on to the appropriate parties
  • Organizes and files company documents both electronically using TDH Google Drive and the paper filing system
  • Maintains the Front Office

    • Sweeping and mopping the floors as needed

  • Keeping the reception desk neat and orderly
  • Watering in and outdoor plants
  • Cleaning windows
  • Dusting ceiling fan and reception desk etc.
  • Taking out front desk garbage to onsite dumpster
  • Ensure office supplies are in stock requesting reorders at par levels
  • Provides support for all staff when necessary
  • Communicates professionally via walkie with staff
  • Adheres to all company policies and procedures

    • Kennel Technician / Animal Care :

  • Monitor animals and immediately report health or behavior abnormalities to Manager or Owner.
  • Provide adequate food and water to pets following owner guidelines.
  • Walk dogs, monitor doggy day care or one on one fetch services.
  • Rotate to dogs to outside kennels twice a shift for potty breaks.
  • Create and maintain necessary animal records, perform data entry into Gingr.
  • Able and willing to work holidays and weekends.

    • Facility Care

  • Follow established disease control protocols to daily clean, disinfect and maintain all kennel floor walkways, pets spaces and general areas.
  • Sweep, mop and disinfect floors on a daily basis.
  • Deep clean all Mason Kennels, including tops and bottoms of cages, intake and isolation areas on a regular basis.
  • Operate laundry equipment, fold laundry and wash dishes.
  • Restock cleaning areas with supplies and equipment.
  • Clean and maintain the daycare yard and outdoor common areas, including weed pulling and lawn maintenance.

    • Key Results Area

  • All animals in The Dog House's care are treated humanely, which can be measured by their lowered level of stress and maintained health.
  • Facility and common areas are maintained clean and organized; staff, public and volunteers can easily find what they are looking for, public has a pleasant experience in our facility.
  • Teamworkpositive, cooperative work environment is maintained. Daily goals are accomplished by relying on each others help. Intake and medical information in PetExec is accurate and up to date.

    • Supervisory Responsibilities

  • This job has no direct reports.
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    Kennel Technician • Rockwall, TX, US

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