Field Service Engineer - Aesthetic, Medical & Dental Lasers (Nashville Based)Fotona USA • Nashville, TN, US

Field Service Engineer - Aesthetic, Medical & Dental Lasers (Nashville Based)

Fotona USA • Nashville, TN, US

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Field Service Engineer - Aesthetic, Medical & Dental Lasers (Nashville Based)

Fotona is seeking a Field Service Engineer based in the Nashville area to join our growing US team. The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers across the Southern Atlantic and the Midwest. Fast, courteous, professional customer interactions and solid technical skills are paramount. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, accurately and efficiently responding to customer inquiries regarding error codes and orders, and providing management with daily communications regarding service orders. Candidates must be able to travel up to 75%. Training on our laser systems will be provided.

Responsibilities

Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
Instruct customers and staff in applications and operations of the equipment (training provided)
Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
Ensure proper compliance with applicable FDA regulations provided by the company
Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically
Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times

Education & Experience

Minimum Associate's or Technical Degree required; Bachelor's Degree preferred

Education or experience with photonics, electronics, biomedical engineering, or similar preferred

Customer service and / or field service experience is a strong plus

Skills and Abilities

Clear and friendly communication style with excellent command of English

Exceptional attention to detail

Ability to write correspondence and emails to customers

Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)

Work well as a team member and independently with minimal or no supervision

Microsoft Office, Excel, Outlook, and Word skills

Additional Requirements

Ability to travel up to 75%

Ability to work flexible hours, including some evenings and weekends

Ability to lift and carry up to 50 lbs. though not daily, ability to lift and carry over 50 lbs. occasionally, and ability to push / pull very heavy equipment on wheels / casters

Ability to stand, lift, push / pull, bend, squat, stretch, reach, twist / turn, walk, and reach throughout the day; ability to work at a computer and sit and / or drive for extended periods

Ability to analyze, test, and repair electronic equipment

Fotona is an equal-opportunity employer

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Field Service Engineer • Nashville, TN, US