Shift Coordinator - Back of House

FM Restaurants HQ LLCBurleson, TX, US

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Job Description

Join the XRG Team : Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer :

Competitive pay : Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills.
Flexibility : Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well-being.
Career Growth Opportunities : We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
Unique Culture : Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
Team Member Dining Discounts : Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
Employee Referral Program : Share the joy of being part of the XRG team with others.
Financial Well-Being : Exclusive Credit Union Benefits, including Checking / Savings, Loans, and Financial Education.
Partner Perks : Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
Sick Time : Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!
Health Insurance : Take care of your well-being with comprehensive health insurance for our full-time team members.

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

PURPOSE

A Shift Coordinator is an hourly, non-exempt position responsible for assisting the management team in all aspects of shift management. Completion of the Shift Coordinator Program is a requirement prior to starting the Shift Coordinator training.

DUTIES & RESPONSIBILITIES

Performs all duties as outlined in the Shift Coordinator certification program

Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production

Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards

Communicates daily work goals to team from leadership

Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings

Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner

Takes initiative to immediately report violations of safety, sanitation, security and other company policies to restaurant management

Follows all POS comp procedures and cash handling procedures-May never discount their own checks

Assist leadership with coordinating and scheduling interviews for hourly team members

Must follow manager appearance standards when performing Shift Coordinator duties

Demonstrate appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers

Directs, trains and motivates ongoing shift responsibilities to employees and ensure proper completion of assigned tasks and checklists

Follow all procedures and policies to ensure the safety of all employees and guests

Assist managers with promotional roll-outs and training

Preparing and sorting documents for data entry

Entering invoices into database software and checking to ensure the accuracy of the data has been inputted

Tracking, reviewing, and submitting invoices

Resolving discrepancies in information and obtaining further information for incomplete documents

Assists and / or completes additional tasks as assigned.

QUALIFICATIONS & SKILLS

High School Diploma preferred

Proof of eligibility to work in the United States

Valid Driver’s License

18+ years of age

Possession of or the ability to possess all state-required work cards

Minimum of one (2) years related experience

Familiarity with Opentable

Proper lifting techniques

Guest relations

Sanitation and safety

Safe alcohol service

Full-service restaurant operations

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Fast paced, high volume, full service restaurant

Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Ability to walk long periods of time

Ability to stand for long periods of time

Ability to use hands to handle, control, or feel objects, tools, or controls.

Ability to repeat the same movements for long periods of time

Ability to understand the speech of another person

Ability to speak clearly so listeners can understand

Ability to push and lift up to 50 lbs

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Shift Coordinator are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice .

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Back Of House • Burleson, TX, US