Talent.com
Senior Director of Operations

Senior Director of Operations

ABM IndustriesPhoenix, AZ, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

The Senior Director of Operations will support our Education segment and provides strategic leadership, operational oversight, and business development across CO, KS, OK, and AZ. This role is based in Phoenix, AZ. This individual is accountable for ensuring service excellence, client satisfaction, and financial performance across all business lines, including janitorial, engineering, maintenance, and specialty services. The Sr. Director will lead a team of operational leaders, drive continuous improvement, and foster a culture of safety, integrity, and innovation.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities Strategic Leadership & Growth

  • Develop and execute the regional strategy aligned with corporate goals and objectives.
  • Drive revenue growth by expanding existing client relationships and developing new business opportunities.
  • Oversee contracts and ensure profitability while maintaining service quality and compliance.
  • Collaborate with senior leadership to establish long-term business plans, budgets, and forecasts.

Operational Excellence

  • Ensure operational consistency and service delivery across all accounts in the region.
  • Monitor key performance indicators (KPIs), financial targets, and client satisfaction metrics.
  • Champion best practices in safety, quality assurance, and sustainability initiatives.
  • Identify opportunities for operational improvements and cost efficiencies.

    • Client & Stakeholder Management

  • Build and maintain strong, trusted relationships with clients, stakeholders, and community partners.
  • Act as an escalation point for client concerns, resolving issues quickly and effectively.
  • Partner with business development teams to support proposals, bids, and presentations.

    • Team Leadership & Development

  • Lead, mentor, and develop a diverse team of district managers, branch managers, and site leaders.
  • Promote a high-performance culture centered on accountability, collaboration, and continuous learning.
  • Ensure workforce planning and talent development initiatives align with regional needs.
  • Support diversity, equity, and inclusion (DEI) initiatives across the region.

    • Qualifications Education & Experience

  • Bachelor’s degree in Business Administration, Facilities Management, Operations, or related field required; MBA preferred.
  • 10+ years of progressive leadership experience in facilities management, building services, or related industry.
  • Proven track record of managing multi-site operations with P&L responsibility.
  • Experience negotiating and managing large-scale contracts.

    • Skills & Competencies

  • Strong financial and business acumen with the ability to analyze data and drive results.
  • Exceptional communication, presentation, and relationship-building skills.
  • Strategic thinker with the ability to translate vision into actionable plans.
  • Adept at managing change and leading organizations through growth and transformation.
  • Commitment to safety, compliance, and operational excellence.

    • Other

  • Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
  • Self-starter and works well independently and as part of a team.
  • Understanding of all facets of facilities roles.
  • Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
  • Skilled in directing activities and operations of others, including activities involving hazardous situations.
  • Can quickly dive deep into business challenges and formulate and analyze problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
  • Skills in relationship-building, teamwork, and collaboration.
  • Positive attitude with a strong desire to learn and a continuous improvement mind-set.
  • Strong working knowledge of Excel and other Microsoft Office products.
  • Comfortable with routinely shifting demands.
  • Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
  • Ability to work independently in a fast-paced, dynamic, results-oriented environment.
  • Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

    • Working Conditions

  • Frequent travel within the region (up to 50–70%).
  • Office-based with regular site visits across client facilities.
  • Ability to adapt to a fast-paced, dynamic environment with competing priorities.
    • serp_jobs.job_alerts.create_a_job

    Director Of Operation • Phoenix, AZ, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director Operations-Distribution

    Director Operations-Distribution

    DHL Supply ChainPhoenix, AZ, US
    serp_jobs.job_card.full_time
    This role will focus on new business and growth of warehouse operations on the West Coast.Experience working with Data Centers and their supply chain is preferred. Do you get energized by leading an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Warehouse Operations-West Goodyear, Arizona, United States

    Director of Warehouse Operations-West Goodyear, Arizona, United States

    fairlifeGoodyear, AZ, US
    serp_jobs.job_card.full_time
    Director Of Warehouse Operations West.Fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.With nearly $3B in annua...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Plant Operations

    Director of Plant Operations

    Universal Health Services, Inc.Phoenix, AZ, United States
    serp_jobs.job_card.full_time
    Quail Run features individual units for adolescents, adults, and seniors, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patient...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Operations, 503A / 503B Non-Sterile Compounding

    Director of Operations, 503A / 503B Non-Sterile Compounding

    hims & hersGilbert, AZ, US
    serp_jobs.job_card.full_time
    Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Regional P&C Growth and Operations (PHOENIX)

    Director of Regional P&C Growth and Operations (PHOENIX)

    USAAGuadalupe, AZ, US
    serp_jobs.job_card.full_time
    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Director of Payment Operations

    Senior Director of Payment Operations

    Desert Financial Credit UnionPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Senior Director, Payment Operations.The Senior Director, Payment Operations is responsible for leading operational excellence and strategic transformation initiatives across all payment channels an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    DIRECTOR OF CONSTRUCTION

    DIRECTOR OF CONSTRUCTION

    Banda Group International LlcMesa, AZ, US
    serp_jobs.job_card.full_time
    Vice President of Commercial Operations.Banda Group International (BGI) is seeking an accomplished and strategic.This senior leadership position provides oversight and direction across all active p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    Govig & AssociatesTempe, AZ, US
    serp_jobs.job_card.full_time
    Step into a pivotal leadership role overseeing financial management, field operations, project management and preconstruction for a thriving construction firm with a strong pipeline and diverse por...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Operations in Phoenix, AZ (Corporate Office)Apply

    Director of Operations in Phoenix, AZ (Corporate Office)Apply

    BrightPathPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Make a meaningful impact in early childhood education while advancing your career.Join Busy Bees North America (BBNA) where your leadership will help shape the future of thousands of children and e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director of Operations

    Senior Director of Operations

    ABM IndustriesPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and clean, with a high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    DIRECTOR OF OPERATIONS

    DIRECTOR OF OPERATIONS

    NOX GROUPPhoenix, AZ, US
    serp_jobs.job_card.full_time
    At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Management Area Director

    Operations Management Area Director

    SevitaPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Operations Management Area Director.Provide direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Operations Systems - STS

    Director, Operations Systems - STS

    Desert Financial Credit UnionPhoenix, AZ, US
    serp_jobs.job_card.full_time
    The Director Operations Systems is responsible to lead and oversee the Systems Operations Team.They manage daily operations, ensuring system reliability, optimal performance, availability, and data...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director of Commercial Operations, Go-To-Market (GTM)

    Senior Director of Commercial Operations, Go-To-Market (GTM)

    Gen DigitalTempe, AZ, US
    serp_jobs.job_card.full_time
    Senior Director Of Commercial Operations.The Senior Director Of Commercial Operations, GTM will be a key member of the Commercial Finance and Operations team, overseeing the development, implementa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Onsite Operations

    Director, Onsite Operations

    Staffmark GroupGilbert, AZ, United States
    serp_jobs.job_card.full_time
    We are currently hiring a Director of Onsite Operations.You will provide exceptional service to a dedicated onsite customer and our employees. Your Day-to-Day Leadership includes Activities such as ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    Crisp RecruitPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Are you a systems thinker who thrives on bringing order to complexitysomeone who sees operational inefficiencies as opportunities for transformation?. Can you confidently step into a high-performing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Regional P&C Growth and Operations (PHOENIX)

    Director of Regional P&C Growth and Operations (PHOENIX)

    UsaaPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.At USAA, our mission is to empower our members to achieve financial security t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    DIRECTOR OF FIELD OPERATIONS

    DIRECTOR OF FIELD OPERATIONS

    NOX GROUPPhoenix, AZ, US
    serp_jobs.job_card.full_time
    At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Operations

    Director of Operations

    Driver ProviderPhoenix, AZ, US
    serp_jobs.job_card.full_time
    The Director of Operations is responsible for all aspects of our chauffeured transportation business for all locations including Phoenix & Tucson in Arizona, Salt Lake City in Utah & Jackso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Director of Site Operations

    Director of Site Operations

    Phil IncScottsdale, AZ, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At Phil, we are on a mission to help patients get convenient and affordable access to high cost medication.As a Series D health-tech startup, we have built a multi-sided platform for the specialize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30