Field Services Representative / Finance / Customer Service #8974

City of Cape CoralCape Coral, FL, United States

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GENERAL STATEMENT OF JOB

SAFETY SENSITIVE : No FINGERPRINTING REQUIRED : Yes

About Us

The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits

Free city-paid employee health coverage, additional for spouse or family
City Employee Health & Wellness Center for healthcare services
5 weeks Paid Time Off (sick & vacation)
11 paid holidays
Pension plan
City-paid life and long-term disability insurance
Optional Vision and Dental Plans
Tuition reimbursement
Gym membership reimbursement
And much more!

Qualifications

High school diploma and additional six (6) months of advanced study or technical training.

Two (2) years of experience in water meter reading

Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.

Key Responsibilities :

Performs superior, comprehensive customer service and technical assistance to complete work orders on residential and commercial water accounts.

Performs turn on / off curb stops at water meters, conducts re-reads to verify read information and takes action as necessary.

Inspects and audits meters for tampering, malfunctions, or operational deficiencies and maintains appropriate documentation of any irregularities observed; includes multi-meter accounts and matching water flow to meters.

Investigates and resolves reports of questionable readings and water leaks. Verifies meter ID's, water flow, and related factors.

Explains billing procedures to consumers and performs connects or disconnects of service according to account status, i.e., delinquency, relocations, new accounts and customer requests.

Performs other related duties as required.

QUALIFICATIONS

Please review the full job description by clicking on the link below. To apply for this position, click on the " Apply " button located in the top right corner of the job description window.

Field Services Representative Job Description

An Equal Opportunity Employer and Drug-Free Workplace

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Field Service Representative • Cape Coral, FL, United States