GSOC Coordinator

GSOC Coordinator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Allied Universal is hiring a GSOC Coordinator. The Global Security Operations Center (GSOC) Coordinator supports global security management and other business function leaders for a high-profile client. This position reports directly to the Account Manager and supervises GSOC Analysts and associated projects. The GSOC Coordinator is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Coordinator is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

Annual salary starting at 80K

Responsibilities

• Serve as communications hub for the Global Security department
• Act as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client's people, assets, operations, and reputation
• Oversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operation
• Work with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
• Create and develop programs and processes that scale and balance near-term goals and long-term strategy
• Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficiencies
• Communicate and disseminate information to key stakeholders using established communication methods and procedures
• Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
• Ensure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operation
• Provides back-up, support, and on-call function as-needed

Qualifications

Preferred Qualifications

Benefits

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com