Packaged Gases Customer Service Representative - Bossier City, LA

Packaged Gases Customer Service Representative

Position Summary

Manages sales campaigns

with the intent of either scheduling appointments for sales to improve sales

productivity or by gaining business via direct quote / follow up. Assesses

customer satisfaction with MTG products and services via conducting surveys and

provides insights for addressing customer concerns. Works closely with SBU

Sales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction / needs.

2. Provides quotes or completes the sale,

if campaign appropriate to directly gain new business.

3. Probes and identifies problematic

situations / opportunities that could protect or yield new business for MTG and

communicates the information to the appropriate function for follow up.

4. Restocks store merchandise as needed.

Arranges stock on shelves or racks in sales area and keeps merchandise in

order. Marks or tickets merchandise.

5. Manages requests for products, price and

technical information.

6. Assist in warehouse in shipping &

receiving, inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by

procedures set forth by management.

8. Identifies sources of leads and manages

the pre-qualification process in collaboration with sales and corporate

marketing.

9. Tracks result of outbound campaign

efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned.

Required For All Jobs

Performs other duties as

assigned

Complies with all

policies and standards

Knowledge, Skills and Abilities

High School Graduate

with diploma and / or prior experience in outbound calling / inside sales, outside

sales or marketing desirable.

Excellent customer service skills. Ability to

establish and manage customer relationships

Ability to work independently and under some

pressure to meet deadlines.

Demonstrates a clear and effective speaking

manner for the purpose of explaining information to customers and employees.

Ability to add, subtract, multiply, and divide

in all units of measure, using whole numbers, common fractions, and decimals.

Ability to learn MTG's business / product

types / organization / transaction systems

Excellent Telephone Communications Skills

Excellent Organizational Skills

Intermediate level knowledge of Microsoft Office

applications (Word, Excel, Outlook E-mail).

Mental Demands

Working Conditions - Indoor Retail-store

Environment with controlled temperature, cylinders gases yard moderate noise

level, computer screen exposure.

Matheson is an Equal Opportunity Employer that complies with the laws and

regulations set forth under EEOC. Qualified applicants will receive

consideration for employment without regard to their race, color, Religion,

national origin, sex, protected veteran status, or disability EOE AA

M / F / VET / Disability

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