Account Manager - Employee Benefits

Account Manager - Employee Benefits

The Account Manager is responsible for providing inside and outside service to clients, assistance to the Producer when applicable, developing knowledge of the accounts, and acting as liaison between the client and other departments.

Summary of Essential Job Functions

• Cultivates and nurtures a meaningful working relationship with current and prospective clients as well as internal and external referral sources. Interacts with clients through phone, email, and in person on a regular basis. Conducts on-site visits to connect with clients and their employees.
• Demonstrates the ability to effectively lead meetings with prospects and clients on their own
• Understands the IMA value proposition and presents capabilities to current and prospective clients
• Markets renewals and new business, working with the Producer when applicable. Prepares benefits analysis and proposals and presents options to the client's decision makers
• Directs the work of the Client Associate and Client Advisor when applicable
• Conducts benefits presentations for clients' employees through coordinated annual enrollment meetings
• Reviews and implements procedures in order to streamline processes and incorporate the capabilities of the system into daily workflow
• Maintains a current knowledge of insurance coverages, the available markets, carrier eligibility requirements, and underwriting guidelines. Maintains knowledge of carrier intricacies, such as plan designs, network restrictions, and internal systems.
• Ability to explain insurance coverage to clients, tailoring the verbiage so that the audience understands
• Is directly responsible for the retention and growth of the assigned book of business
• Offers technology solutions to clients, and facilitates payment for technology by the carrier, resulting in a value-added benefit for clients
• Resolves escalated problems received from the client, insured members and / or insurance carriers, including but not limited to eligibility, enrollment, and detailed claims inquiries.
• Ensures all carrier submissions are complete and accurate. Works with client, carrier, and Client Advisor to provide a positive experience for client and insured members.
• Maintains service calendar and assures all milestones are being met in a timely manner
• Communicates compliance and regulatory changes to clients and ensures adherence to these regulations
• Keeps all current and historical information updated in the agency management system
• Maintains accurate records in agency's value-added technology platforms, such as Zywave and HR360
• Securely handles all PHI in accordance with HIPAA
• Maintains industry knowledge and required licensing
• Interact, communicate and collaborate with IMA staff; sharing information and time as needed to support business objectives
• Assists or completes other tasks as directed by the Producer and / or IMA Benefits Practice Leader

Minimum Requirements

Core Competencies

This job description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following : Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life / AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

Why Join IMA?

We've built a reputation for putting our associates first. What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

This job description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition