Senior Manager - Patient Operations (Santa Clara)

Senior Manager - Patient Operations

Direct Hire

REMOTE - San Francisco, CA

$110,000 - $130,000

As the Senior Manager of Patient Operations, youll lead in shaping and optimizing how to support patients throughout their entire care journey. In this pivotal role, youll manage a fast-growing team dedicated to delivering exceptional, consistent service at every touchpoint. Youll combine strategic vision, operational mastery, and a deep understanding of patient needs to elevate both outcomes and experiences.

Responsibilities :

• Assemble, guide, and inspire a team of patient experience specialists
• Foster growth through coaching, skill-building, and tailored development plans
• Analyze core operational workflows to uncover areas for enhanced efficiency
• Spearhead improvement projects that eliminate friction and deliver measurable value
• Establish and track KPIs to ensure team accountability and progress
• Deliver data-driven insights and strategic recommendations to executive stakeholders
• Act as the ultimate escalation resource for sensitive or complex patient issues
• Celebrate team achievements that contribute to elevated patient experiences

Qualifications :

If this role piques your interest, apply now and well dive into the details with you.

Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative / Office, and Accounting / Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

We Offer :

Best of Staffing Award

Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

Top Performer Award

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.