Systems Engineer

Job Description

Job Description

NetX is a leading provider of DAM software for museums, heritage, and businesses from around the world. We’re a smaller company located in Portland, Oregon. We’re a passionate, collaborative team that believes in building not just software, but also relationships with our customers. This endeavor started more than 20 years ago, and continues to grow, thrive and excel. We are currently looking for the right person to grow with us as we expand our customer base. Visit www.netx.net to learn more about us.

Objective

NetX’s Systems Engineer looks at what's going on in our systems, and figures out how to fix it, which sometimes means designing new solutions from scratch. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. In addition, you are responsible for providing advice regarding the appropriate hardware and / or software to ensure our SaaS platform remains robust and performant.

We're looking for a team player to be a part of our dynamic, flexible environment, where we adhere to an approach inspired by the Shape Up methodology. We encourage self-organization and a collaborative atmosphere where team members from various functions work together to plan, prioritize, and execute tasks effectively.

We'd love to hear from you if you're ready to contribute to our forward-thinking approach.

Responsibilities

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom (e.g. Ansible) scripts to increase system efficiency and lower the human intervention time on any tasks.
• Participate in the design of information and operational support systems.
• Liaise with vendors for problem resolution.
• When addressing an issue, prioritize seeking a solution that resolves the problem in a more sustainable, long-term manner.
• Strive for automation. Actively working to implement automated processes and systems within the infrastructure.
• Actively search for areas where recurring reactivity can be transformed into proactive solutions.
• On-call rotation — tier 1 and tier 2 (See : NetX Incident Response Process).
• Assist Support on Ops and Platform related technical issues (Tier 2).

Requirements

Benefits

We offer a competitive salary along with a benefits package that includes :