Principal, Technology Consulting - ServiceNow

EPAM SystemsChicago, IL, United States

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If you are an experienced ServiceNow Technology Consultant looking for a high impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world.

Are you ready for the next step in your career journey? Apply now!

Responsibilities

Understanding client needs : Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions
Solution design : Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations
Proof of concepts (POCs) : Develop and demonstrate working prototypes to showcase the value proposition of the solution
Estimating & quoting : Prepare proposals with detailed cost estimates and implementation timelines
Leading technical teams : Guide developers, administrators, and other stakeholders throughout the implementation process
Configuration & customization : Configure ServiceNow modules and workflows to align with specific business requirements
Integration with existing systems : Ensure seamless integration between ServiceNow and other enterprise applications
Testing & validation : Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks
Knowledge transfer : Train end-users and support teams on the new ServiceNow system
Performance optimization : Continuously monitor performance and suggest improvements for efficiency and scalability
Change management : Facilitate smooth adoption of the new system and address user concerns
Staying updated : Continuously learn about new ServiceNow features, best practices, and industry trends
Participating in sales pitches and presentations
Collaborating with product vendors and partners
Developing internal best practices and documentation

Requirements

11+ years of experience with ServiceNow and 10 years of combined experience in IT Management / Leadership

Passionate Servant Leader and employee advocate with a strong ServiceNow track record in ITSM / ITOM

Strategic thinker with a comprehensive vision of the ServiceNow platform and delivery in alignment with organizational goals; sound ability to understand & translate highly technical information into straightforward concepts

Strong cross-functional capabilities that drive reciprocating value between delivery teams and enterprise stakeholders

Vast technical acumen spanning data center operations, service design, service delivery and continuous improvement, enterprise monitoring, database architecture / administration, and application development

Rich consultative, architecture, and development experience with eight years in consultative roles

We offer

Medical, Dental and Vision Insurance (Subsidized)

Health Savings Account

Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Short-Term and Long-Term Disability (Company Provided)

Life and AD&D Insurance (Company Provided)

Employee Assistance Program

Unlimited access to learning solutions

Matched 401(k) Retirement Savings Plan

Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

Paid Holidays - nine (9) total per year

Legal Plan and Identity Theft Protection

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

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Principal Technology • Chicago, IL, United States