HelpDesk-System TechRedolent Infotech Pvt. Ltd. • Sunnyvale, CA, US
HelpDesk-System Tech
Redolent Infotech Pvt. Ltd. • Sunnyvale, CA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociate degree / Bachelor's degree preferred or equivalent experience 2+ years in a technical support role 3+ years supporting Windows and macOS hardware and software Excellent communication and troubleshooting skills Ability to multi-task, prioritize and handle pressures well in a fast paced, team environment Excellent customer service Excellent written and verbal communication skills Strong technical, analytical and problem-solving skills Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting Knowledge of Active Directory users and groups Jamf JSS knowledge or Jamf200 and 300 (CCT and CCA) certifications is a PLUS Microsoft certification is a PLUS Experience with security tools like Symantec and McAfee
Overview
TITLE : HelpDesk-System Tech
LOCATION : Sunnyvale, CA
Duration : 6 to 12+ Months
Rate : DOE
Description : Responsibilities to include but not limited to :
- Ability to support customers via remote assistance, phone, walkups, chat proficiently
- Proactively respond to incidents and technical service requests as they arise
- Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices and productivity software such as Microsoft O365, Zoom, BeyondTrust (Bomgar)
- Diagnose hardware issues and replace faulty components
- Troubleshoot and resolve issues related to software and hardware compatibility
- Track requests, issues and solutions using ServiceNow
- Take ownership of tickets and communicate progress with customers in a timely manner
- Maintain a high degree of customer service for all support requests and incidents
- Manage user and computer accounts using Microsoft Active Directory
- Provide customer service and address customer issues by addressing complex or unresolved issues escalated from Operations Analysts; provide expert advice or identify key contacts to resolve the issue
Additional job responsibilities
Additional job responsibilities assigned by manager
Required Qualifications
Preferred Qualifications
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