Advanced Duty Collection Analyst

Advanced Duty Collection Analyst

Our Customer Finance Support Center has an immediate career opportunity for a qualified Advanced Duty Collection Analyst in our Advanced Duty Collections department, with DHL Express in North Houston, TX. This important role will be responsible for handling inbound calls, and also placing outbound calls to non-DHL customers to collect payment for shipments being held for duties and taxes.

The selected candidate will also review and resolve inquiries received from internal and external customers via phone or email, in a timely manner; including but not limited to Customs disputes, educate customers on U.S. Customs charges, and process payments.

Key Responsibilities :

• Serve as liaison between internal and external customers
• Liaise with DHL gateway clearance department to file disputes for shipments pending collections
• Liaise with DHL Gateway Clearance Department to process RTO (return to origin), credit limit and credit deny process
• Perform initial research to determine the accuracy and validity of disputes
• Applies analytical skills to resolve complex problems independently
• Create and / or update excel reports
• Work under limited supervision, relies on experience, and exercises independent judgment to determine best approach to achieve desired outcomes
• Other related duties as assigned

Skills and Qualifications :

Employee Benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.