Customer Service Representative (CSR)

Westpeak Consultants is hiring a Customer Service Representative in Fresno. Supporting AT&T’s campaign, this role requires professionals skilled in client engagement, data analysis, and strategic outreach, ensuring clarity, accuracy, and measurable results.

As a Customer Service Representative, you will transform business inquiries into long-term AT&T partnerships through expert guidance. Our training curriculum covers advanced outreach strategies and CRM optimization. This Customer Service Representative role is critical for executing our targeted acquisition strategy in Fresno.

Who We Are

We are Westpeak Consultants , where performance meets professionalism in telecom marketing. As the leader of AT&T's D2D campaigns, we deploy targeted strategies with precision, all within a supportive, team-oriented environment.

What We Are About

Your career at Westpeak is a blank canvas, and you hold the brush . We provide a palette of hands-on development and campaign challenges. We reward the effort to create a masterpiece, and the most compelling artworks are elevated to curate future galleries.

What Will I Be Doing as a Customer Service Representative?

• Execute structured to clients, introducing AT&T’s fiber, wireless, and bundled service tiers using approved D2D engagement protocols.
• Assess connectivity gaps, operational needs, and budget parameters to align AT&T solutions with business goals across multiple service categories.
• Own the full acquisition cycle—from lead qualification and proposal development to contract execution and service activation using AT&T’s campaign workflows.
• Maintain CRM accuracy by logging pipeline activity, account status, and territory performance to support forecasting and campaign visibility.
• Coordinate with internal teams to ensure onboarding accuracy, provisioning readiness, and service delivery alignment with AT&T’s D2D standards.
• Monitor campaign metrics and share actionable insights that improve outreach strategy, elevate conversion rates, and drive territory growth.