Arlington Toyota Rental Associate

Job Description

Job Description

Rental Associate

This position is responsible for assisting customers throughout the rental process - from reservations and contract signing to return check-ins. This role ensures excellent customer service, efficient operations and a clean, well maintained rental fleet. we deal with both leisure customers and service customers. The ideal candidate is friendly, organized, detail oriented, with strong communication skills and a passion for helping people whether on the move or in for car service

Job Responsibilities

Answering Phones - taking messages, confirming future reservations, calling overdue customers, and making reservations.

Maintaining the Rental Fleet - mileage, fuel, plate expiration, service (oil change, tire rotation etc.) recording damage on check-in and appropriately charging customer. (fleet consists of 70-100 vehicles depending on time of year)

Cleaning the Rental Fleet - we are required to maintain cleanliness in our rental fleet. Which requires us to full - detail our own vehicles (all equipment will be provided)

Taking Payment - You will be required to take the customers payment and receipt the payment in our dealer management software (Reynolds and Reynolds)

• General Office Work - Organizing paperwork, filing, keeping the workspace clean, making sure all purchase orders and due bills (payments from other departments) are accounted for.

Accountability

Each and every employee will be held accountable for the jobs listed above. At Arlington Toyota we pride ourselves in doing the best job possible. However, this should be a fun and positive working environment for every employee. There is plenty of opportunity within the company to grow. Toyota Rent A Car of Arlington Toyota is the best place to start gaining valuable experience to help propel you into a lifetime of successful endeavors.

40 hrs / wk