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Dental Patient Support Representative
Dental Patient Support RepresentativeAppalachian Mountain Community Health Centers • Asheville, NC, US
Dental Patient Support Representative

Dental Patient Support Representative

Appalachian Mountain Community Health Centers • Asheville, NC, US
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Job Description

Job Description

Description : KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.

  • Returning patient, provider, and third part calls in a timely manner.
  • Scheduling appointments in accordance with AMH guidelines.
  • Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
  • Scanning and organizing patient paperwork.
  • Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
  • Assessing charges, including past due balances and collection of fees.
  • Participating in internal or external educational opportunities relevant to the role.

Requirements :

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

  • Excellent interpersonal skills in group and community settings.
  • Ability to plan, schedule and coordinate.
  • Effective management of multiple duties and responsibilities in a clinical setting.
  • Demonstrates respect, dignity and empathy with patients.
  • Sound leadership and judgment.
  • Excellent communication skills in person, on the phone and in written communications.
  • Flexibility in a rapidly growing and changing work environment.
  • Strong attention to detail.
  • Exceptional customer service skills.
  • Ability to maintain confidentiality of financial and clinical information.
  • Excellent listener.
  • Demonstrates initiative.

    • EDUCATION / EXPERIENCE

    REQUIRED QUALIFICATIONS

  • High school diploma or General Educational Development (GED)
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    Patient Representative • Asheville, NC, US

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