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Email/Chat Support Specialist
Email/Chat Support SpecialistLaka Group • Miami, FL, us
Email / Chat Support Specialist

Email / Chat Support Specialist

Laka Group • Miami, FL, us
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Job Description

This is a remote position.

Join our dynamic team at Laka Group SRL as an Email / Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.

Location : United States (Remote)

Pay : $30 - $33 per hour

Responsibilities :

  • Respond to customer inquiries and issues promptly and professionally via email and chat
  • Provide accurate information and solutions to customers regarding products and services
  • Assist customers with order processing, account management, and technical support
  • Escalate complex issues to the appropriate teams for resolution
  • Maintain detailed records of customer interactions and transactions

Requirements :

  • Excellent written communication skills in English
  • Proven experience in customer service or support role
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with CRM systems and help desk software
  • Basic knowledge of Civil Engineering terminology is a plus
  • Qualifications :

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in a related field preferred
  • Minimum of 1-2 years of experience in customer support
  • Strong problem-solving skills and attention to detail
  • Benefits :

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Work-life balance initiatives
  • Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in a related field preferred
  • Minimum of 1-2 years of experience in customer support
  • Strong problem-solving skills and attention to detail
  • Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Work-life balance initiatives
  • Requirements

    Excellent written communication skills in English Proven experience in customer service or support role Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and help desk software Basic knowledge of Civil Engineering terminology is a plus

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