Network Service Team Lead

A company is looking for a Team Lead, Network Service.

Key Responsibilities

Contact a minimum of 10 service providers daily to gather feedback

Document challenges and opportunities from providers and resolve inquiries

Assist in onboarding new service providers and maintain a case resolved ratio in line with team goals

Required Qualifications, Training, and Education

Experience in a customer service or support role

Ability to work independently and in a team environment

Self-starter with minimal oversight needed

Strong organizational skills to manage tasks amid interruptions

Flexibility to adapt to changing priorities