Valet Attendant - Long Beach Memorial Care - PT $15.50 / HR + Tips

Towne ParkLong Beach, CA, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.job_card.part_time

job_description.job_card.job_description

Valet Attendant – Long Beach Memorial Care - PT $15.50 / HR + Tips

Pay Competitive

Location : Long Beach, California

Employment type : Part-Time

Job Description

At Towne Park, it's more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client, or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

We are America's leading hospitality and healthcare services company, based in Conshohocken, PA. With over 13,500 part-time and full-time employees, we operate at more than 800 sites across 50 markets nationwide. In addition to flexible schedules, great earning potential, and growth opportunities, we offer our employees learning and development programs.

The Position :

We're looking for valet drivers with excellent people and communication skills, proficiency in English - both verbally and written - and the ability to perform physical activities such as running, lifting, and bending. A valid driver's license is required.

As the valet driver, you will establish positive guest relationships through the consistent delivery of excellent customer service. More specifically, you will be responsible for parking and retrieving guest vehicles with high levels of effectiveness and efficiency. Valet drivers must possess the ability to work independently and in a team environment while observing safety precautions at all times. Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment. Additional responsibilities may be assigned as needed.

We offer :

Full-time and part-time hourly positions available
Flexible work schedules : days, evenings, overnight, and weekend shifts
Cash tips - distributed daily
Growth and career opportunities (we promote from within)

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly, and efficient manner. The Guest Service Associate is responsible for driving, parking, and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

The hourly base pay range for this position is $15.50 per hour (plus tips if applicable).

In addition, Towne Park offers benefits, including health, dental, and vision insurance, 401(k), and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly, and professional demeanor with all customers, co-workers, and clients

Acknowledges and greets customers within five feet with a professional and friendly demeanor

Uses guest last names during interactions

Uses salutation of the day and welcomes guests to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Runs at top speed to park and retrieve vehicles and drives slowly and cautiously

Assists guests with bell services and luggage storage as needed (when applicable)

Opens all vehicle and property doors for guests

Assists customers with directions, taxis, reservations, and other inquiries

Provides customers with information about outlets, meeting rooms, and / or amenities of the facility as well as main attractions in the area

Delivers messages, items, and / or guest amenities as requested

Transport guests to appropriate places that are approved by the location (when applicable)

Explains parking rates and retrieval procedures to guests upon arrival

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests and associates with courtesy, respect, and dignity

Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns

Consistently completes location on all key tags after parking vehicle

Calculates and collects revenue for vehicles when needed

Safety and Risk Management

Follows site-specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques

Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys

Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system

Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Immediately secures all keys on belt clip or in a locked key box

Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and write in standard English language

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization

Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24-hour and military time systems

Ability to understand rates applicable to time passed

QUALIFICATIONS

Ability to operate a manual transmission is highly desirable

Perform parallel parking

Must have and maintain a valid driver's license and clean driving record

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

Must complete the Wheelchair Safety Training course provided by Towne Park

If providing shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk and hear.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to lift and / or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances.

Working flexible schedules and extended hours are sometimes required.

About the company

Towne Park is a leader in hospitality solutions with over 14,000 associates, serving nearly 1,000 leading hotels and healthcare systems ranging from boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers. Our commitment is to deliver the best team, the best service, and the best solutions for our people, clients, and customers.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Valet Attendant • Long Beach, CA, US