Guest Relations Coordinator - 13-075 - SC / Pine Summit (TEMPORARY)

Job Description

Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Guest Coordinators are the “face” of Pine Summit and are the primary point of communication with our guests after and during their stay at camp. Hosts are expected to exemplify the meaning of customer service as they remain in constant contact with the guest group leadership. The Guest Host is the conduit between what Pine Summit offers and what our guests require to have a successful camp experience.

Essential Functions

• Facilitate planning and effective communication with guest group leaders to ensure a successful arrival day
• Coordinate guest stays by proactively communicating important information regarding their retreat
• Ensure that camp has been set up for the group’s arrival, checking lodging, meeting areas, and restroom facilities, checking room temperature, ensuring each area is prepared
• Prepare arrival packets and keys for groups after their arrival
• Check in groups as they arrive, communicating Pine Summit SOP’s, checking for numbers and changes, appropriate check-in sheet utilization, etc.
• Apply group changes to invoice to assure accurate accounting and billing
• Open Ponderosa dining hall to the group for each meal, using diplomacy to maintain a friendly and orderly environment
• Use of the PA system in the Ponderosa to present announcements, meal instructions, and any other necessary information
• Patrol camp grounds to assure that groups are maintaining appropriate conduct in accordance with camp guidelines especially when it comes to outdoor sound levels, group supervision of campers, appropriate usage of camp inventory and property, and general safety
• Inspect and clean public restrooms and meeting rooms as needed to help maintain a clean facility
• Stay in constant contact with groups and group leadership, checking in to maintain understanding of groups needs and also group mood (are they happy with Pine Summit)
• Interact with groups long as it does not interfere with hosting duties
• Meet with group’s leaders to ensure they have all the information required for their stay
• Closing camp after the group’s departure
• The Guest Host work AM & PM shifts, as scheduled by the Guest Host Supervisor
• Be available for camp tours with Group Sales Representatives
• Provide prompt and polite service internally and externally
• Run the camp store and various activities at camp as assigned. Operate POS system and handle cash and inventory according to Salvation Army policies
• Attend staff meetings as needed
• Assist with cleaning camp in between guest groups
• Perform other incidental and related duties as required
• Sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to access and produce information from a computer
• Ability to lift and carry up to 50 pounds

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 50 lbs.

Minimum Qualifications

Skills, Knowledge & Abilities