Associate Manager - Sales Operations

nCinoWilmington, NC, US

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Deal Desk Manager

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Deal Desk Manager will serve as player-coach, responsible for managing a team of analysts while modeling and structuring complex deals. This role requires expertise in financial modeling, revenue recognition, and SaaS business models to optimize deal structures that align company and customer goals. This role partners closely with Sales, Legal, Accounting, and Finance teams to consult on compliant deal execution while ensuring deal approvals are in place when exceptions are required. This role combines hands-on technical expertise with team management responsibilities, evolving from primarily individual contributor work to increased management focus as the team scales.

Essential Functions :

Manage and develop a team of deal desk analysts while serving as a player coach in complex deal modeling
Model and approve complex deal structure modeling, including custom pricing arrangements ensuring compliance
Serve as subject matter expert on Salesforce licensing models and partner channel structures
Coordinate cross-functionally with Sales, Legal, Finance, and Accounting on non-standard deal approvals
Coach team on advanced deal modeling techniques and complex Salesforce / partner licensing scenarios
Drive automation initiatives for routine deal processes and implement workflow improvements
Manage delegation of authority matrix and ensure proper escalation of deal exceptions
Partner with Sales leadership on strategic deal consultation and revenue optimization
Manage deal desk ticketing system and maintain service level agreements for response times

Minimum Requirements :

Undergraduate degree, 6+ years of related professional experience and 1+ years of management experience

Strong expertise in Microsoft Excel with advanced modeling capabilities

Knowledge of SaaS business models and revenue recognition principles

Experience working with cross-functional teams and managing stakeholder relationships

Strong analytical and critical thinking skills with attention to detail

Excellent communication and interpersonal skills

Ability to manage competing priorities in a fast-paced environment

Customer service orientation with internal and external stakeholders

Preferred :

Knowledge of ASC 606 revenue recognition standards

Experience with Salesforce and reporting capabilities

Deal desk or sales operations experience

Background in process improvement and automation initiatives

Core Competencies :

Financial Acumen - Demonstrates deep understanding of financial modeling, revenue recognition, and SaaS business metrics to optimize deal structures and drive business outcomes

Manages Complexity - Navigates complex deal structures and stakeholder relationships while maintaining attention to detail and ensuring compliance with company policies

Collaborates - Builds effective working relationships across Sales, Legal, Accounting, and Finance teams to facilitate deal execution and remove organizational barriers

Optimizes Work Processes - Drives efficiency through automation initiatives and process improvements while maintaining quality standards and appropriate controls

Manages Ambiguity - Adapts to evolving deal requirements and organizational needs while maintaining performance standards in a dynamic fintech environment

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates / salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures / certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.

The base salary range for this job is : $83,200.00 - $141,400.00

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

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