General Manager (San Francisco)

The Position :

The General Manager is responsible for providing functional leadership to a Class A property. S / he will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. S / he will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities :

Hospitality / Leadership :

• Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
• Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
• Development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
• Accountable for driving overall amenity engagement
• Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations :

About You : Qualifications :

Critical Competencies for Success :