Talent.com
Customer Support Team Lead with CJIS Certification

Customer Support Team Lead with CJIS Certification

VirtualVocationsSyracuse, New York, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Support Team Lead to drive operational excellence in customer support.

Key Responsibilities

Lead and coach a team of support agents while fostering a positive team culture

Monitor support queues for optimal case routing and timely responses to meet service level agreements (SLAs)

Oversee daily operations, addressing bottlenecks and ensuring effective resolution of escalated cases

Required Qualifications

2+ years of experience in a customer support lead role with team or queue management success

Deep familiarity with support tools like Zendesk or Salesforce

Operational mindset with skills in process optimization and performance tracking

Experience handling escalated or complex support cases

Commitment to working at least one weekend day per week with on-call coverage as needed

serp_jobs.job_alerts.create_a_job

Lead Customer Support • Syracuse, New York, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Electrophysiology Technical Support Specialist

Electrophysiology Technical Support Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Tech Sales Support Specialist, EP.Key Responsibilities Provide technical and clinical support to Electrophysiology field staff and internal clients through vario...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
California Licensed Customer Support Rep

California Licensed Customer Support Rep

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Representative, Level 1.Key Responsibilities Manage and prioritize a high volume of customer support tickets via phone and chat, ensuring timely resolu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Service Desk Technician

Service Desk Technician

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Service Desk Technician I.Key Responsibilities Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions Provides timely resol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Desk Support Analyst

Service Desk Support Analyst

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Service Desk Support Analyst III to engage with IT groups on complex issues and improve technology support. Key Responsibilities Review ticket queue and work to reduce t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Customer Service Operations Specialist

Customer Service Operations Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Success Specialist to support global customers and internal teams.Key Responsibilities : Manage customer inquiries, account setup, and escalation cases within c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
IT Help Desk Technician

IT Help Desk Technician

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for an IT Help Desk Technician.Key Responsibilities Provide technical support to end-users via phone, email, or chat Troubleshoot hardware and software issues and ensure tim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Support Specialist

Technical Support Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Tier 1 Technical Support agent.Key Responsibilities Troubleshoot customer product questions or problems via live chat, email, and phone Document incidents in required ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Help Desk Representative

Technical Help Desk Representative

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Help Desk Representative.Key Responsibilities : Answer inbound customer calls and provide timely, accurate assistance Use knowledge base articles to diagnose ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Helpdesk Technician

Helpdesk Technician

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Helpdesk Technician I.Key Responsibilities Provide technical end-user support via telephone, web chat, or submitted issues Perform restorative or maintenance actions t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
ServiceNow Consultant

ServiceNow Consultant

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a ServiceNow Operational Consultant to support government projects.Key Responsibilities Develop and configure ServiceNow applications to meet project requirements Perfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Operations Specialist

Client Operations Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Client Operations Specialist to provide operational support for advertising campaigns.Key Responsibilities Proactively manage operational activities and support Commerc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Success Executive

Customer Success Executive

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Success Executive responsible for driving post-sales activities and customer transformations. Key Responsibilities Lead the customer's post-sales transformation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Help Desk Analyst

Help Desk Analyst

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Help Desk Analyst who is proactive and customer-focused to provide outstanding technical support to employees. Key Responsibilities Serve as the first point of contact f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Support Representative

Customer Service Support Representative

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Service Support Representative - Specialty Testing Client Billing (Remote).Key Responsibilities : Manage outbound calls or email replies, averaging 50-60 contac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Support Representative

Technical Support Representative

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Support Representative to provide customer service and technical support for web services. Key Responsibilities Act as the first point of contact for customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Implementation Specialist

Customer Implementation Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Implementation Specialist to join their Activation Services team in a remote work opportunity. Key Responsibilities Manage EZLynx implementation projects, ensur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Senior Support Engineer

Senior Support Engineer

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Support Engineer.Key Responsibilities Lead troubleshooting and root cause analysis for high-complexity customer incidents Create, document, and consistently fol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Support Engineer I

Support Engineer I

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.Key Responsibilities Provide hardware and firmware deployment support for appliances and assi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
HPC Support Engineer

HPC Support Engineer

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Super Intelligence HPC Support Engineer.Key Responsibilities Act as the primary technical point of escalation for customers running hyperscale GPU clusters Lead incide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Desktop Support Technician II

Desktop Support Technician II

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Desktop Support Technician II (Remote).Key Responsibilities Provide remote desktop assistance and troubleshoot computer issues Ensure network security and deploy secur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day