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Grill Server - 1901 Grille

Grill Server - 1901 Grille

Oak Hill Country ClubRochester, NY, USA
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Department : Food & Beverage

Reports To : 1901 Sommelier, 1901 Restaurant Manager

Supervises : N / A

Classification : Full-Time / Year-Round

Job Summary (Essential Functions) : Our 1901 Grille Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations :

  • Oak Hill Country Club's Acorns of Excellence.
  • Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Works harmoniously and professionally with co-workers.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
  • All other duties as needed.

Duties & Responsibilities :

  • Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
  • Confidently deliver enticing information regarding food and beverage options and daily specials.
  • Carefully attend to the details ensuring an understanding of member orders and special requests.
  • Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders.
  • Communicate any special requests, special cooking instructions or food allergies to the culinary and / or beverage team.
  • Review each order, prior to service, to ensure it is to the members' specifications.
  • Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
  • Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
  • Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
  • Complete pre-opening and closing tasks as assigned, side work.
  • Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
  • Develop a strong working knowledge of member names and preferences.
  • Ensure the cleanliness and organization of all dining room and back of house spaces.
  • Assist others in their duties, as needed.
  • Be able to consistently perform tasks with little direct supervision.
  • Attend shift line up meetings to learn shift particulars, and all other required meetings / trainings.
  • Consistently follow laws and the club's policies for the service of alcoholic beverages.
  • Carries out bylaws and policies set by the Board of Directors.
  • Any, and all other duties, as assigned by the 1901 Sommelier and 1901 Restaurant Manager.

    • Experience

  • Previous waitress, waiter or banquet server experience preferred.
  • Country club experience strongly preferred.
  • A genuine interest and passion for service, food, wine and spirits is a plus.

    • Education

  • High school or equivalent education required.

    • Licenses and Special Requirements

  • Valid driver's license.
  • Food safety certification.
  • Alcoholic beverage certification.

    • Physical Demands and Work Environment

  • Regularly exposed to moving mechanical parts and outside weather conditions.
  • Occasionally exposed to wet and / or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
  • Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
  • Frequent lifting, bending, climbing, stooping, and pulling.
  • Must be able to lift 75 pounds.
  • Must be 18 years of age.
  • Must be able to follow written and verbal instructions.
  • Must have a reliable form of transportation to and from work.

    • General Information

    Scheduled Shifts : Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week.

    Wage : Competitive wage, based on experience

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