Shuttle Bus Brand Ambassador

Brand Ambassador

About Us : We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

This will be a full-time, split shift from 6AM-10AM and 2PM-6PM. We are currently offering a $500 sign on bonus!

As a Brand Ambassador for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Brand Ambassadors create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquiries, and interacting with our driver team members to ensure the highest level of care while utilizing our services. You can expect to be the face of TransWest in the field, whether onsite on a client's campus assisting with loading vehicles or launching a new commute route from an offsite parking facility. Brand Ambassadors make the experience seamless. We count on you to play a critical role in ensuring our client's experience is exceptional and they keep them coming back!

Essential Functions :

• You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive / depart their work locations.
• Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.
• Ensure shuttle riders are able to safely enter and exit vehicles in shuttle load zones.
• Monitor and control traffic in parking lot and load zone locations.

Key Position Competencies :