Customer Service Coordinator

Pella CorporationPella, IA, United States

job_description.job_card.variable_hours_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.

Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.

The standard hours of operation are Monday through Friday, 7 : 00 a.m. to 6 : 00 p.m. , with the possibility of overtime based on business needs.

Compensation

Hiring wage : $17.00 per hour
Annual raises are based on individual and company performance
Advancement opportunities and hybrid work options may be available upon demonstrated proficiency.

Responsibilities

Provide courteous, timely, and professional support to customers and the local service teams via phone, email, and text in a contact center environment

Troubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person)

Accurately document and process customer concerns using internal systems, tools, and standard work

Develop working knowledge of company products and services to effectively support customer needs

Follow standard procedures and policies while communicating clearly and accurately when communicating with customers

Escalate complex issues to the appropriate local management team when necessary

Maintain confidentiality and handle personal information appropriately

Stay current on program updates, systems, and processes through ongoing training and team meetings

Adhere to attendance and scheduling expectations

Perform other duties as assigned

Qualifications

Ability to multitask effectively listening to customers, taking notes, and navigating multiple systems simultaneously

Strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment

Professionalism, adaptability, and a commitment to delivering excellent customer service

Computer Skills

Proficiency with Microsoft Office applications and web-based platforms

Ability to navigate multiple systems while typing and comprehending information at the same time

Must exhibit proficient typing skills

serp_jobs.job_alerts.create_a_job

Customer Service Coordinator • Pella, IA, United States