Manager of Technical Digital Assets

Manager, Technical Service and Training APAC page is loaded## Manager, Technical Service and Training APAClocations : Eaton, OH (Headquarters)time type : Full timeposted on : Posted Yesterdayjob requisition id : R-101408The primary responsibility of the Manager, Technical Digital Assets is leading the technical digital assets team in delivering industry-leading, easy-to-access documentation and knowledge resources that provide instructions to the operators of our equipment, improving their equipment uptime and reducing their total cost of ownership. This role involves creating new and maintaining existing service documentation and knowledge resources to support both external service technicians and internal service teams. Accountabilities

• Lead and provide hands-on support in the development of documentation and knowledge resources that support the operators of our equipment and the service technicians who service this equipment.
• Analyze and create the business case for new knowledge tools and knowledge delivery platforms.
• Develop HennyPennyHelp web-based platforms to integrate new features and continuously improve content
• Grow HennyPennyHelp effectiveness and expand use by end users, service technicians and parts personnel.
• Measure the usage and effectiveness of content to demonstrate improvement and growth.
• Attend project meetings for both new projects and existing products to stay current with timelines, inputs and deliverables
• Meet project deadlines / schedules to deliver documentation and knowledge resources to support new product development.
• Ensure consistency with technical digital assets
• Train and educate team direct reports on process and standards used for Henny Penny documentation and content creation.
• Grow, develop, and manage direct reports
• Define and set goals and strive to meet those goals.
• Collaborate with technical SMEs and stakeholders to ensure knowledge is accurate and meets the needs of customers.
• Develop, monitor, and report out on training metrics including usage of content and satisfaction of users
• Consistently models the Company values and expected behaviors.
• Other duties as assigned. Qualifications
• Bachelor (Other) Web Development, Communications, or related field Required
• 3+ years technical communications Required
• 3+ years management experience Required
• Outstanding record of developing new ideas and creative solutions
• Ability to create business cases to make decisions about digital assets and communication needs.
• Proven ability to manage and maintain digital assets
• Proven ability to manage and develop a team
• Intermediate problem-solving skills
• Intermediate Project / Program Management skills
• Advanced written and verbal communication skills
• Advanced ability to multi-task
• Product knowledge (all product lines) preferred.
• Ability to meet objectives and goals.
• Ability to interact with and influence others effectively through teamwork and diplomacy
• Intermediate skill running usability studies
• Proven record of developing new ideas and creative solutions
• Familiarity with content management systems and front-end web development is a must for this role.
• Experience interpreting and communicating analyticsWe're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission : to support employees in becoming the best version of themselves both personally and professionally.We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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