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NOC Training & Standards Manager

NOC Training & Standards Manager

Mastech DigitalDallas, TX, US
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Job Description

About the Role

Seeking a Network Operations Center (NOC) Training & Standards Program Manager to support the development and execution of critical training programs that align with FAA standards and internal operational excellence.

In this high-impact role, you’ll design and facilitate training programs for NOC teams (including Air Traffic Management, Meteorology, and Customer Planning), develop operational procedures, and maintain regulatory compliance all while working cross-functionally within one of the most vital parts of our airline's operation.

Key Responsibilities

  • Design, develop, and enhance training programs and lesson plans for NOC personnel
  • Facilitate or lead training sessions (new hire, specialty, and recurrent) as needed
  • Ensure training programs comply with FAA regulations and internal standards
  • Develop and maintain standard operating procedures and documentation
  • Evaluate training effectiveness and gather feedback for continuous improvement
  • Collaborate with cross-functional teams to align training with operational needs
  • Deliver presentations and reports to internal stakeholders
  • Maintain training records and documentation
  • Provide after-hours support as needed based on operational demands

Required Qualifications

  • 3+ years of experience in training, facilitation, or instructional design
  • Experience with curriculum development and project management
  • Strong understanding of airline or aviation operations (NOC experience preferred)
  • Knowledge of FAA training and compliance standards is a plus
  • Proficient in Microsoft Office Suite (PowerPoint, Teams, SharePoint, etc.)
  • Strong communication, presentation, and organizational skills
  • Ability to manage multiple priorities and work in a fast-paced environment
  • High School Diploma or GED required
  • Preferred Qualifications

  • Experience in meteorology, air traffic operations, or customer planning within an airline
  • Instructional design certification (e.g., CPTD, ATD, or similar)
  • Familiarity with adult learning principles and training metrics
  • Prior experience working in a unionized or regulated environment
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    Noc Manager • Dallas, TX, US

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