Job Description
About the Role
Seeking a Network Operations Center (NOC) Training & Standards Program Manager to support the development and execution of critical training programs that align with FAA standards and internal operational excellence.
In this high-impact role, you’ll design and facilitate training programs for NOC teams (including Air Traffic Management, Meteorology, and Customer Planning), develop operational procedures, and maintain regulatory compliance all while working cross-functionally within one of the most vital parts of our airline's operation.
Key Responsibilities
- Design, develop, and enhance training programs and lesson plans for NOC personnel
- Facilitate or lead training sessions (new hire, specialty, and recurrent) as needed
- Ensure training programs comply with FAA regulations and internal standards
- Develop and maintain standard operating procedures and documentation
- Evaluate training effectiveness and gather feedback for continuous improvement
- Collaborate with cross-functional teams to align training with operational needs
- Deliver presentations and reports to internal stakeholders
- Maintain training records and documentation
- Provide after-hours support as needed based on operational demands
Required Qualifications
3+ years of experience in training, facilitation, or instructional designExperience with curriculum development and project managementStrong understanding of airline or aviation operations (NOC experience preferred)Knowledge of FAA training and compliance standards is a plusProficient in Microsoft Office Suite (PowerPoint, Teams, SharePoint, etc.)Strong communication, presentation, and organizational skillsAbility to manage multiple priorities and work in a fast-paced environmentHigh School Diploma or GED requiredPreferred Qualifications
Experience in meteorology, air traffic operations, or customer planning within an airlineInstructional design certification (e.g., CPTD, ATD, or similar)Familiarity with adult learning principles and training metricsPrior experience working in a unionized or regulated environment