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Operations Manager

Operations Manager

Loyola Marymount UniversityLos Angeles, CA, US
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Operations Manager

Reporting to the Vice President for Operations (VPO), the Operations Manager oversees new and ongoing divisional and university-wide projects, support divisional budget activities, master plan compliance, data analytics, programs, and initiatives. This position serves a faced-paced environment with multiple competing priorities while delivering accurate and on-time work product and services.

Position Specific Responsibilities / Accountabilities

Facilitate the implementation of new and ongoing divisional / university-wide projects, programs, and initiatives undertaken by the Administration Division, including but not limited to :

  • Master Plan compliance including annual reporting requirements and monitoring of various issues related to the plan such as parking, traffic, alcohol sales, physical restrictions, signage, enrollment caps, and future planning efforts. Work directly with offices across the university to collect data and ensure compliance.
  • Space planning manage the processes related to space usage across campus. Coordinate the usage of data and tools related to space usage, support the decision-making processes related to space assignment by providing accurate data.
  • Understand organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed; identify the need for new and revision of policies and procedures.
  • Strategic planning support track reporting deadlines, monitor progress, highlight achievements and opportunities, and may be asked to assist with specific plan initiatives.
  • Advance the use of AI adoption throughout the administration division and leverage AI to build effectiveness and efficiencies within the division.
  • Lead and manage research efforts both internally and externally when appropriate, analyze data, develop and disseminate reports used to inform programmatic, strategic, and business decisions. Develop reports in response to ad hoc data requests.
  • Provide supervision to the Data Analytics team.
  • Support divisional budget management : Budget modeling, analysis, tracking, reconciliation, and reporting.
  • Under the direction of the VPO may interact with members at all levels of the university community for the purpose of assessing, defining, and advancing work on behalf of the EVP to ensure continued effectiveness.
  • Proactively identify opportunities for process improvements. Based on feedback, fact-finding, and research make recommendations for new and / or modified processes, policies and procedures. Serve as change leader working collaboratively across constituents to implement and support change.
  • Cultivate and maintain collegiality that supports strong working relationships, progress, and problem-solving.
  • Serve on committees and represent EVP Office as assigned.
  • Other duties as assigned.

Loyola Marymount University Expectations :

  • Exhibit behavior that supports the mission, vision, and values of the university.
  • Promote and environment that supports diversity and inclusivity.
  • Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
  • Demonstrate a commitment to outstanding customer service.
  • Requisite Qualifications

  • Typically a Bachelor's Degree in business or related field or equivalent experience; Master's Degree preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation / policy and industry changes. Knowledge of Higher Ed and related issues and pressures preferred.
  • Minimum five years' experience working in a fast-paced environment that requires the facilitation of multiple projects with conflicting priorities.
  • Demonstrated analytical skills and experience using data for decision support; creating complex analytical reports; working with large-scale budgets including operational and capital budgeting.
  • Attention to detail and deadline sensitive.
  • Experience working in positions that involve collaboration across multiple departments.
  • Demonstrated experience in complex problem solving.
  • Ability to handle confidential information with appropriate confidence and sensitivity.
  • Demonstrated experience and success in sensitive communication.
  • Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating business trends, industry trends, customer satisfaction, and other key metrics.
  • Demonstrated computer competency and knowledgeable of business information systems.
  • The above statements describe the general nature and level of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required of this position.

    For full consideration, applicants should submit the following items : 1) a current and comprehensive resume and 2) a cover letter.

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