Analyst, Workforce Planning

Join to apply for the Analyst, Workforce Planning role at Aledade, Inc.

The Analyst, Workforce Planning will provide critical support in analyzing, developing, and maintaining reporting and performance dashboards across the contact center. This role will focus on building accurate, scalable reports, conducting trend analysis, and providing actionable insights to drive operational improvements.

Primary Duties :

• Generate and maintain performance reports and dashboards (daily, weekly, monthly) to track key metrics across the contact center.
• Analyze performance trends and provide actionable insights to improve efficiency and outcomes.
• Build / maintain custom and ad-hoc reports tailored to specific business needs
• Collect and integrate data from systems such as Five9, RingCentral, Tableau, and Snowflake.
• Perform data validation and ensure accuracy, consistency, and reliability across all reporting.
• Partner with stakeholders to understand reporting requirements and optimize reporting outputs.
• Support pilot reporting for new initiatives and process improvements.
• Assist in documenting reporting processes, standards, and data definitions to support consistency across teams.
• Provide end-user support for reporting tools, including troubleshooting issues and assisting with data access questions.
• Identify opportunities to automate manual reporting processes and improve efficiency through better use of tools and data pipelines.
• Other duties as assigned

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care.

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

We offer a comprehensive benefits package designed for the overall well-being of our team members, including flexible work schedules, health, dental and vision insurance, robust time-off plan, and more.

Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender, gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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