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Retail Associate

Retail Associate

Wasatch Peaks Ranch LLCMorgan, UT, US
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Position :

  • Retail Associate Reports To : Outfitters Manager Starting wage is $22.50 BOE Job Summary / Essential Functions : The ideal candidate has experience in luxury retail or premium ski shops and understands both the technical nuances of high-end hard goods and the fashion-forward elements of soft goods.
  • A passion for winter sports, excellent communication skills, and an unwavering commitment to customer satisfaction are essential.

Job Duties :

  • Delivers a concierge-level customer service experience tailored to each client.
  • Builds genuine relationships with customers through expert advice and product knowledge.
  • Understands and effectively communicates the features and benefits of premium ski hardgoods (e.g., skis, boots, bindings) and luxury softgoods (e.g., outerwear, base layers, accessories).
  • Assists clients with custom fittings for ski equipment and apparel.
  • Ensures products are displayed in an organized, visually appealing, and brand-appropriate manner.
  • Stays current on new product arrivals, brand stories, and ski industry trends.
  • Assists in restocking merchandizing product.
  • Maintains a clean, well-organized sales floor and fitting rooms.
  • Continuously develops expertise in luxury ski brands (e.g., Frauenschuh, Kjus, Norrona, Vandeer, Stockli,  Arcteryx, Patagonia, Toni Sailer, Goldberg, etc) Attends seasonal brand clinics and in-store training sessions.
  • Performs other duties as assigned by WPR management.

    • Special Requirements :

  • Ability to stay calm, patient and professional at all times.   Strong professional communication skills.
  • Excellent customer service skills.

    • Physical Demands and Work Environment :

  • Work in a variety of locations on mountain, including pop-up stores, multiple outlets, and events hosted outside, on the mountain.
  • Ability to lift 20 lbs regularly, 50lbs occasionally.
  • Must be able to bend, twist, lift, push, pull, drive, squat, stand, and use a small step ladder.
  • Drive in inclement weather and in / around the mountain to various outlets.

    • Classification :

  • Seasonal full-time, non-exempt Education / Experience : High school diploma or GED.
  • Bachelor's degree in marketing or fashion helpful.
  • Experience in high-end retail or luxury goods preferred.

    • Position Expectations :

  • Maintains neat and professional experience and always observes personal cleanliness rules.
  • Self-motivated.
  • Member and guest-service oriented.
  • Acts professionally.
  • Displays a positive attitude toward all (staff, members, guests).
  • Courteous towards others.
  • Demonstrates a willingness to help others.
  • Always acts ethically.
  • Works well in a team environment.
  • Being creative and proactive.
  • Must be aware and able to abide by safety practices.
  • Reliable and predictable attendance.
  • Wears a clean and presentable uniform.
  • Ability to exercise good judgement under pressure.
  • Can prioritize needs and effectively manage resources.
  • Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
  • Must be able to work holidays, weekends, and overtime as needed.
  • A comprehensive benefit package is available at date of hire.  Benefits include medical, vision, dental, 401k, EAP, short-term and long-term disability, ski privileges, wellness initiatives, paid time off (PTO), and more.
  • WPR conducts background checks on all employees on an annual basis.
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