Talent.com
Vice President, Client Experience

Vice President, Client Experience

Resolute Digital, a Weber Shandwick CompanyChicago, IL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

The Weber Shandwick Chicago office is currently seeking a Vice President to support several clients in our growing Corporate / Enterprise Practice. The ideal candidate will have experience in brand and reputation building communications, managing executive visibility, media strategy and team leadership. The candidate will have the opportunity to drive a broad range of corporate reputation campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work.

What You Will Be Doing

  • Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
  • Provide strategic counsel to clients where possible, being able to assess problems and define logical and effective solutions for clients
  • Lead the delivery of high-profile accounts across multiple markets
  • Execute client programs to support media relations, corporate event and executive visibility programs
  • Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
  • Work effectively with finance colleagues to deliver accurate quotations for all client projects or new business work
  • Write well-structured, persuasive content and help train other team colleagues to do the same
  • Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

Qualifications

  • 8-10 years public relations experience, corporate PR background desired
  • Past experience working in an agency or in-house role coordinating with agency partners
  • Experience working on Corporate reputation campaigns across industries
  • You are both a creative and a strategic thinker, and a natural team leader
  • Needs to have a track record in client service to senior level clients
  • Strategic media relations knowledge
  • Experience working with C-suite executives on executive visibility programs
  • BA or BS in Communications or related degree
  • Illinois Salary range : $119,000 – $155,000

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    Vice President, Healthcare Practice

    We are seeking a strong Vice President to join our Healthcare Practice in Chicago. The Vice President will have proven leadership and client service skills, and experience managing integrated communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

    Responsibilities

  • Manage programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.
  • Manage workstreams with a focus on supporting corporate reputation communications and disease awareness campaigns with grassroots, community-level activations.
  • Oversee communications programs in support of regulated products like medical devices and pharmaceuticals, including sharing of clinical data and regulatory milestones.
  • Under senior guidance, support development of strategic plans and recommendations tailored to clients’ business objectives
  • Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise-level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.
  • Maintain daily client contact, serving as a trusted resource and advisor.
  • Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
  • Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
  • Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
  • Have ownership of client financials and profitability.
  • Coordinate integration with other agency partners.
  • Successfully navigate conflicts across internal stakeholders, clients and agency partners.
  • Manage ongoing team resourcing / staffing to ensure successful delivery of work product.
  • Actively participate in agency development and assist with new business
  • Basic Qualifications

  • Bachelor’s Degree in Marketing, Communications, Public Relations or related field
  • At least 8+ years’ PR / communications experience
  • Strong project management skills and attention to detail
  • Experience managing high-performing teams; mentoring team members
  • Confident presenter and persuasive speaker
  • The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including :

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit
  • Chicago Salary Range : $138,000.00 – $170,000.00

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    Weber Advisory, Senior Vice President

    Weber Advisory, the strategic consulting arm of Weber Shandwick, is seeking a Senior Vice President to join our Corporate team to lead a range of high-impact client engagements and new business opportunities. In this role, you will work closely with leading financial services organizations to shape strategies that strengthen reputation, build executive visibility, navigate complex stakeholder environments, and drive measurable business outcomes.

    You will bring deep expertise in corporate communications within the financial services sector to deliver insight-driven, integrated programs spanning reputation management, executive thought leadership, internal and change communications, crisis and issues management, investor and stakeholder relations, and multi-channel media strategies.

    Key Responsibilities

  • Secure, maintain, and grow relationships with leading financial services and corporate clients, ensuring Weber Advisory is a trusted partner at the most senior levels.
  • Lead major new business efforts, from identifying opportunities and shaping proposals to orchestrating compelling, integrated pitch teams.
  • Serve as a trusted strategic advisor, counselor, and business partner to C-suite and senior decision-makers in financial services and beyond.
  • Drive exceptional work through the orchestration of high-performing, cross-functional teams across geographies and disciplines.
  • Advance Weber Advisory’s thought leadership in the financial services sector by developing POVs, insights, and visibility for our leaders.
  • Oversee client service delivery including program planning, proactive opportunity creation, and high-level strategic counsel.
  • Identify new growth areas based on emerging trends in financial markets, regulation, ESG, and stakeholder expectations.
  • Mentor and coach rising talent, building the next generation of corporate and financial communications leaders.
  • Maintain profitability and operational excellence across accounts, ensuring efficiency, productivity, and high-quality output.
  • Qualifications

  • 12+ years in corporate communications or public affairs, with significant experience advising financial services organizations (agency experience strongly preferred).
  • Expertise in corporate reputation management, stakeholder communications, and financial industry dynamics, including regulatory environments and market drivers.
  • Strong grasp of traditional, digital, and social media—and how they shape financial sector narratives.
  • Proven ability to counsel senior executives with credibility, clarity, and strategic foresight.
  • A track record of leading and winning new business opportunities in complex, competitive environments.
  • Exceptional leadership skills—able to inspire teams, manage multiple priorities, and deliver under pressure.
  • Excellent writing, presentation, and storytelling abilities, with experience crafting compelling narratives for financial audiences.
  • Entrepreneurial mindset, collaborative spirit, and passion for driving client and agency growth.
  • The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including :

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit
  • Salary range : $152,000- $215,000

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    Manager, Client Experience

    We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work.

    As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency / consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.

    What We Are Looking For

  • Experience working on multi-disciplinary (holistic) healthcare communication initiatives
  • Familiarity with data and regulatory milestone communications needs
  • Fluency and / or familiarity with earned, digital and social media
  • Strong understanding of the relationship between traditional public relations and the use of current online / digital technology and social media
  • Strong budgeting and financial management skills
  • Experience with clients and accounts that are measurement and evaluation driven
  • Strong presentation skills, poise, and professionalism
  • Industry experience in healthcare communications and / or pharmaceuticals
  • Basic Qualifications

  • 4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
  • The ability to manage multiple projects at various stages simultaneously.
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
  • BA or BS in Public Relations, Communications, or in a related field
  • Chicago Salary Range : $78,000.00 – $88,000.00

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Vice President • Chicago, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director of Client Experience

    Director of Client Experience

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Client Experience (Director, CX).Key Responsibilities Manage and develop a team of Client Experience Managers (CXMs) to enhance client satisfaction and achiev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Vice President of Client Services

    Vice President of Client Services

    Empowered StaffingChicago, IL, US
    serp_jobs.job_card.full_time
    Empowered Staffing is partnered with a modern full-service marketing and PR agency headquartered in Chicago that takes a storytelling-first approach to help brands grow. The firm offers public relat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    VP, Client Strategy

    VP, Client Strategy

    LaterChicago, IL, US
    serp_jobs.job_card.permanent
    Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Every...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Vice President, Client Experience

    Vice President, Client Experience

    Circa - IPG DXTRAChicago, IL, US
    serp_jobs.job_card.full_time
    We’re looking for a strong Vice President to join our Consumer Practice, working across a few of America’s most iconic brands. You will be responsible for managing client relationships, playing a cr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Vice President, Client Experience - Healthcare

    Vice President, Client Experience - Healthcare

    Circa LabsChicago, IL, US
    serp_jobs.job_card.full_time
    Vice President, Client Experience - Healthcare.We are seeking a strong Vice President to join our Healthcare Practice in Chicago. The Vice President will have proven leadership and client service sk...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    VP, Client Service

    VP, Client Service

    MERGEChicago, IL, US
    serp_jobs.job_card.full_time
    Merge storytelling and technology.We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Vice President, Commerce (Beverage Client)

    Vice President, Commerce (Beverage Client)

    UNAVAILABLEChicago, IL, United States
    serp_jobs.job_card.full_time
    Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Vice President, Client ExperienceNewChicago, Illinois, United States

    Senior Vice President, Client ExperienceNewChicago, Illinois, United States

    IPG DXTRAChicago, IL, US
    serp_jobs.job_card.full_time
    Checking the proxy and the firewall.Check your Internet connection.Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Chrome to access the network in y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    VP, Client Partner (Integrated Marketing - Client Experience) Chicago, Illinois, United States,[...]

    VP, Client Partner (Integrated Marketing - Client Experience) Chicago, Illinois, United States,[...]

    Unlock HealthChicago, IL, US
    serp_jobs.job_card.full_time
    VP, Client Partner (Integrated Marketing - Client Experience).Unlock Health breaks down the walls that healthcare providers have lived with for decades. We connect the dots across managed care and m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Vice President of Developer Experience

    Vice President of Developer Experience

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Vice President, Developer Experience.Key Responsibilities Lead the enterprise-wide adoption of DevSecOps, AIOps, MLOps, and CI / CD practices Drive the evolution of deli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Vice President, Market Access

    Vice President, Market Access

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Vice President, Market Access and Strategic Accounts.Key Responsibilities Develop and implement U. Manage relationships with payers, negotiate contracts, and oversee val...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Vice President, Client Experience

    Vice President, Client Experience

    MedStar HealthChicago, IL, US
    serp_jobs.job_card.full_time
    The Weber Shandwick Chicago office is currently seeking a Vice President to support several clients in our growing Corporate / Enterprise Practice. The ideal candidate will have experience in brand an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Vice President, Client ExperienceChicago, Illinois, United States

    Vice President, Client ExperienceChicago, Illinois, United States

    Circa LabsChicago, IL, US
    serp_jobs.job_card.full_time
    Vice President, Client Experience.The Weber Shandwick Chicago office is currently seeking a Vice President to support several clients in our growing Corporate / Enterprise Practice.The ideal candidat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Vice President, B2B Client Solutions Specialist

    Vice President, B2B Client Solutions Specialist

    J.P. MorganChicago, IL, US
    serp_jobs.job_card.full_time
    Are you looking to revolutionize traditional retail and online experiences? If so, you've found the right team!.As a B2B Payables Client Solution Specialist in the Commercial Bank’s Payments organi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Vice President, Client Experience

    Senior Vice President, Client Experience

    Circa LabsChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Vice President, Client Experience.Weber Shandwick works with some of the largest pharmaceutical companies in the world, communicating about some of the most pressing health concerns.We deliv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Vice President, DDRC Sales & Client Onboarding

    Vice President, DDRC Sales & Client Onboarding

    American Arbitration Association Inc.Chicago, IL, US
    serp_jobs.job_card.full_time
    The Vice President, DDRC Sales & Client Onboarding will drive growth and adoption of the American Arbitration Association’s (AAA) groundbreaking Digital Dispute Resolution platform (DDRC), an AI-na...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Vice President, Client ExperienceChicago, Illinois, United States

    Vice President, Client ExperienceChicago, Illinois, United States

    IPG DXTRAChicago, IL, US
    serp_jobs.job_card.full_time
    Vice President, Client Experience.The Weber Shandwick Chicago office is currently seeking a Vice President to support several clients in our growing Corporate / Enterprise Practice.The ideal candidat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Vice President, Client Platform Lead

    Vice President, Client Platform Lead

    UNAVAILABLEChicago, IL, United States
    serp_jobs.job_card.full_time
    Publicis Groupe is a global leader in communication and is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days