Teller (Bilingual Spanish)

Bank Colleague

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions. Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers.

This person will also :

• Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments, within established guidelines to ensure an excellent customer experience at every point of contact.
• Balance and prove cash daily to maintain accurate transactions processed and record keeping. Identify payees and verify signatures and endorsements, remain up-to-date on all security procedures.
• Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
• Learn the bank's products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers.
• Answer telephone inquiries and provide information in accordance with company policies, while delivering an exceptional customer experience.
• Support and service fellow colleagues within and outside of the banking office by adhering to the company's vision and values.
• Perform office duties including maintaining office supplies and providing a professional, organized environment.
• Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions : monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure client satisfaction and safety.

Review the qualifications listed below :

Education

Experience

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.