Research Analyst

Job Description

Job Description

We Help People.

Enjoy Their Experience.

Betting With Mobile.

About Us :

Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events nationwide register, deposit, and bet on legal U.S. online sports books and casinos.

Betting Hero has experienced exponential growth and we are seeking the next class of Heroes to join our family!

Job Summary

The Research Analyst is responsible for the implementation and execution of testing and research projects and contracts. This role collaborates closely with the Project Manager and Senior Director of Product & Research to develop, manage, and execute research strategies and ensure high-quality project delivery.

Key Responsibilities

Coordinate internal teams and external contractors to ensure seamless execution of research and testing projects

Manage and maintain a comprehensive database of testers

Handle tester payments and ensure timely compensation

Participate in client calls and assist with communications as needed

Consolidate and analyze data results and project metrics for internal and external reporting

Deliver projects on-time, within scope, and within budget

Monitor resource availability and ensure proper allocation

Develop and maintain detailed project plans to track progress and timelines

Use verification methods to manage changes in project scope, schedule, and costs

Track and measure project performance using tools, systems, and KPIs

Report progress and escalate issues to management when necessary

Build and maintain relationships with third-party vendors and contractors

Qualifications

Self-motivated with a strong drive to succeed

Solid understanding of iGaming and Sports Betting products

Excellent verbal and written communication skills

Strong sense of social awareness and professional presence

Results-oriented with a proactive and analytical mindset

Highly organized and detail-oriented

Open to coaching and constructive feedback

Strong team collaboration skills

Experience in customer service or client-facing roles

Effective problem-solving abilities

Able to work efficiently under pressure

Strong client and account management capabilities

Willingness to work occasional weekends and evenings

Betting Hero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.