Home Service Dispatcher

Job Description

Do you thrive in a fast-paced environment where you can make a difference?

Are you interested in working for a 5-star company? TE Certified, LLC is seeking a highly motivated and customer-focused Home Services Dispatcher to join our growing team.

In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment.

Responsibilities :

• Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
• Communicate effectively with customers and technicians, ensuring clear and timely updates
• Maintain accurate records of all dispatched jobs and customer interactions
• Monitor technician performance and provide feedback for continuous improvement to their management
• Identify and resolve potential scheduling conflicts
• Train and mentor new dispatchers, fostering a positive and supportive team environment
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
• Schedule will be Monday thru Friday and will include a rotating Saturday (6 : 30AM - 2 : 30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.

Qualifications :

Preferred Qualifications :

Benefits & Perks :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type : Full-time