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Customer Service Lead

Customer Service Lead

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Customer Service Lead for Luxury Stores Customer Service.

Key Responsibilities

Provide coaching to Customer Service Associates (CSAs) and Lead team members to ensure performance standards are met

Monitor workflow and service delivery across various communication channels, ensuring adherence to service metrics

Act as a point of contact for escalated customer issues, providing guidance and resolving problems promptly

Required Qualifications

Flexible schedule availability, including weekends, nights, and holidays

Experience leading process improvements

High school diploma or equivalent

At least 2 years of customer service experience

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Customer Service Lead • Rockford, Illinois, United States

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