Marketing and Customer Experience Manager

We are looking for an experienced, professional, Marketing Customer Experience Manager to support the development, execution, and continuing improvement of marketing programs, tactics and plans that support the business objective. This high-visibility role enables you to collaborate with all levels and groups across the organization, while also being hands-on in bringing every event, whether virtual, in-person or a combination of both, to life.

What you'll bring

• Three (3) to Five (5) years' experience in event and trade show management
• Manages execution of customer experiences, such as : creative projects, events, and community engagement efforts
• Coordinates logistics for all owned events, including registration and attendee tracking, presentation and materials support and pre- and post-event follow-up coordination
• Coordinates facility, exhibit set-up, equipment, and catering requirements
• Experience in virtual event management
• Tracking project outcomes including list management and upload into appropriate systems and outcomes by each campaign
• Ability to work collaboratively and act independently
• Creative strategies for generating actionable leads at key trade shows
• Comfortable attitude developing and managing timelines, budgets, briefs, project plans, etc.
• Understanding of the key drivers of successful event execution in digital, physical, and hybrid mediums including broadcast experience
• Ability to demonstrate how events align with and make an impact on Fortinet's key business drivers
• Experience using the latest event technologies, including streaming platforms, registration and participant management platforms, agenda management tools, recording and editing tools, event promotion tools, project and resource management tools, and tools for live event engagement (polls, Q&As, etc.).
• Polished skills to work in a highly matrixed environment and influence outcomes at all levels of the organization
• Enthusiasm to thrive in an environment of rapid change, moving targets, limited resources, and cross-functional dependencies
• Fanatic excitement for all things events

How you will succeed

This is an exciting opportunity for an Marketing Customer Experience Manager , with proven skills for keeping engagement levels high in a fast-paced environment, and driving results through collaboration, resourcefulness, and teamwork. A successful candidate will have comfort with ambiguity, strong conceptual thinking, interpersonal and organizational skills, excellent written communication skills, and a demonstrated work ethic.

The role requires a strong ability to drive outcomes and to cultivate differences by welcoming diverse perspectives and solutions. This position will work on confidential and sensitive projects, requiring discretion and good judgment.

What it takes :